American TallReviews of americantall.com

Response from American TallFeb 14, 2024

We're really sorry you had issues with the coat. We've sent you another email for more information so we can look into this for you!

Response from American TallFeb 14, 2024

We're sorry to hear about your experience! We have designed our AI assistant to be able to answer frequently asked questions. However, our AI assistant is ready to redirect customers to our support team via live chat or email as soon as they request. We've reviewed your previous chats with our support team and your refund was processed on November 6th to the original payment method. If you have any pending questions, you can contact us through this link: https://americantall.ada.support/chat/?greeting=6202c3d8a7724614c279dfca

Response from American TallDec 8, 2023

We're sorry to hear about your experience and the missing item! We can see you were in contact with our support team and we were able to ship out your replacement! If you have any other questions, feel free to reach out again!

Response from American TallSep 22, 2023

We're sorry to hear that you didn't receive all the items. We would love to look into this for you. Please send us your email address and order number here or through the link below, so our team can assist you. https://americantall.ada.support/chat/?greeting=6202c3d8a7724614c279dfca

Response from American TallSep 22, 2023

We appreciate you contacting our team regarding this issue! We can see it has been resolved and your order has been shipped! Thanks for your patience and understanding.

Response from American TallAug 10, 2023

We're sorry for any confusion! We offer free shipping for orders that are over $60USD, however, if the address is a PO Box, we have a shipping selection for these types of delivery which do have a charge. If you would like to avoid this fee, you're more than welcome to ship to a direct address! We encourage our customers to use our virtual assistant for frequently asked questions. However, our virtual assistant is ready to redirect customers to our support team via live chat or email as soon as they request. If you have any questions, you can contact us through this link: https://americantall.ada.support/chat/?greeting=6202c3d8a7724614c279dfca

Response from American TallAug 10, 2023

We're sorry for any confusion but we're happy that you were able to contact our team regarding the refund that was processed on July 3rd! If you don't see this transaction in your account, we recommend reaching out to PayPal and we would be happy to provide any supporting evidence regarding the refund!

Response from American TallAug 10, 2023

We're sorry to hear that you're unhappy with our sizing. We've contacted you to collect more information as we would like to look into this further for you. You can also send us your email address and order number using the link below. We encourage our customers to use our virtual assistant for frequently asked questions. However, our virtual assistant is ready to redirect customers to our support team via live chat or email as soon as they request. https://americantall.ada.support/chat/?greeting=6202c3d8a7724614c279dfca