American Service Pets Reviews | Read Customer Reviews of americanservicepets.com

American Service PetsReviews of americanservicepets.com

4.31,854 reviews
Mental Health
848 North Rainbow Blvd, #508, Las Vegas, Nevada

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American Service Pets

About American Service Pets

American Service Pets is a U.S.-based telehealth platform that connects individuals seeking Emotional Support Animal (ESA) or Psychiatric Service Animal (PSA) documentation with Licensed Mental Health Professionals (LMHPs) for clinical evaluation.The company operates through a secure online platform designed to facilitate structured mental health assessments in accordance with applicable federal housing guidance and state licensure requirements. American Service Pets does not issue documentation directly; documentation is provided only by a Licensed Mental Health Professional when clinically appropriate.The process begins with the completion of a detailed online health questionnaire. This questionnaire is reviewed by a Licensed Mental Health Professional licensed in the individual’s state. When indicated, the LMHP may conduct additional telehealth communication to evaluate whether the individual meets clinical criteria for an Emotional Support Animal or Psychiatric Service Animal as part of a broader mental health treatment plan.Documentation is issued solely at the discretion of the evaluating provider and only when consistent with professional standards of care.ESA documentation may be used in housing-related contexts under the Fair Housing Act (FHA), subject to landlord review and applicable guidelines. Psychiatric Service Animals, when individually trained to perform disability-related tasks, may be afforded public access protections under the Americans with Disabilities Act (ADA).American Service Pets provides educational resources to help individuals understand the distinctions between ESAs and PSAs, as well as the limits of federal and state protections. The company does not represent that documentation guarantees housing approval, travel access, or other outcomes, as determinations are ultimately made by housing providers, airlines, and other relevant entities in accordance with current regulations.Operating nationwide, American Service Pets maintains a netw

American Service Pets (americanservicepets.com) has 1,854 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: americanservicepets.com
Website: americanservicepets.com
Category: Mental Health
Location: Las Vegas, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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American Service Pets reviews

1,854 approved reviews, newest moderated first

Carol H.
Oct 15, 2025
Easy, Peasy …
The whole process was done through Email. It was fast and efficient. The application was easy to fill out. Highly recommend this company to get your dog registered as an emotional support animal.
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Mrryan A.
Oct 15, 2025
Knowledge Is Power
I am very pleased with signing up. Everything happened so quick and sufficient. The Doctor called me right away and I was approved within minutes of talking with him. As I read the terms sent to me by email, I'm learning more about the laws and regulations regarding a ESA. I didn't know that we were protected to this level. I know now! Thank you for your help and understanding. Keep up the good work and keep coming with the information.
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Ashley M.
Oct 14, 2025
Great service and easy experience
Great service and easy experience
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Kate
Oct 13, 2025
Still don’t have my letter
I really wish I had used another company. Despite having paid the “rush” fee and multiple areas of the website stating “24 hours or less”, I am still waiting to receive my ESA letter. I have called 3 times and it has now been 5 days since I began the process. Each time I have called and spoken to someone my case is “escalated” and I’m told to call back the next day, which has not solved the issue.
Response from American Service PetsFeb 25, 2026
Hi Kate, we have a new team on board and are catching up on replying to some older reviews. Did you ever get your issue resolved? If not, please reach out to [email protected] for some quick resolution. Thank you.
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chevellanie J.
Oct 13, 2025
Im happy and im at ease knowing that I…
Im happy and im at ease knowing that I can have my pets with me at all times bit I dont like that I am constantly getting charged for things that I shouldn't be charged for
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Rodney W.
Oct 13, 2025
The unconditional love of your furry partner
I have no family remaining. My parents have been dead for years and my last remaining sibling passed away suddenly this past July. I have few close friends and live alone. My husband has Alzheimer’s Dementia and lives in an Assisted Care Facility nearby. His memory is gone. My dog, Murphy, was a rescue from a puppy mill. It was love at first sight for the two of us. He has always been at my side since I got him a little over a year ago. So he has now rescued me from the loneliness that I feel.
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Thomas B.
Oct 13, 2025
Dissatisfied Customer …
Have received nothing from American Service Pets. No ESA letter, other documents, etc. Poor communication. Please reply immediately. If no response, I will, through my bank, report ASP expenditures noted on my Debit Card balances as FRAUD. Reverse charges. Respectfully, Thomas Barker. 3570 Eve Circle. Apt. 5. Jurupa Valley, Valifornia 91752 Phone: 951-313-8164
Response from American Service PetsFeb 25, 2026
Hi Thomas, we have a new team on board and are catching up on replying to some older reviews. Did you ever get your issue resolved? If not, please reach out to [email protected] for some quick resolution. Thank you.
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Charmaine S.
Oct 13, 2025
I had a good experience with them
I had a good experience with them. They were very helpful and the process was very easy. They were very prompt with their responses and offering extra help.
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