Sandra K.
The site is very user friendly
The site is very user friendly! Thank you!
Response from American Service PetsFeb 19, 2026
We're happy to hear that the site is user friendly for you. Thank you for your positive feedback...we appreciate it!

American Service Pets is a U.S.-based telehealth platform that connects individuals seeking Emotional Support Animal (ESA) or Psychiatric Service Animal (PSA) documentation with Licensed Mental Health Professionals (LMHPs) for clinical evaluation.The company operates through a secure online platform designed to facilitate structured mental health assessments in accordance with applicable federal housing guidance and state licensure requirements. American Service Pets does not issue documentation directly; documentation is provided only by a Licensed Mental Health Professional when clinically appropriate.The process begins with the completion of a detailed online health questionnaire. This questionnaire is reviewed by a Licensed Mental Health Professional licensed in the individual’s state. When indicated, the LMHP may conduct additional telehealth communication to evaluate whether the individual meets clinical criteria for an Emotional Support Animal or Psychiatric Service Animal as part of a broader mental health treatment plan.Documentation is issued solely at the discretion of the evaluating provider and only when consistent with professional standards of care.ESA documentation may be used in housing-related contexts under the Fair Housing Act (FHA), subject to landlord review and applicable guidelines. Psychiatric Service Animals, when individually trained to perform disability-related tasks, may be afforded public access protections under the Americans with Disabilities Act (ADA).American Service Pets provides educational resources to help individuals understand the distinctions between ESAs and PSAs, as well as the limits of federal and state protections. The company does not represent that documentation guarantees housing approval, travel access, or other outcomes, as determinations are ultimately made by housing providers, airlines, and other relevant entities in accordance with current regulations.Operating nationwide, American Service Pets maintains a netw
American Service Pets (americanservicepets.com) has 1,854 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Sandra K.
The site is very user friendly! Thank you!
Response from American Service PetsFeb 19, 2026
We're happy to hear that the site is user friendly for you. Thank you for your positive feedback...we appreciate it!
Thelma M.
I was notified of renewal, it was quick, simple and professionalism was top notch! I love this team! 💕 Thank you so much from the bottom of my heart. ❤️
Response from American Service PetsFeb 23, 2026
Thank you for your 5⭐️ review, Thelma! We value you greatly and are here if you need us. 🐾❤️
Sundi M.
Its a peace of mind. its getting to expensive.
Response from American Service PetsFeb 19, 2026
Thanks for your feedback, Sundi. If you're on our email or SMS list, be on the lookout for special promotions & offers that we send out each month!
Carl R.
Once I got my dog properly registered and then found out each airline company has their own pre-registration for the flight. It’s wonderful. She was able to be in her kennel on my lap. No issues at the hotel or in any restaurants. I take her to doctors appointments as well as lab work. She is Kathy R. Service dog and my husband is the rowdy fun guy. Just like raising kids.
Response from American Service PetsFeb 23, 2026
Thank you for your 5⭐️ review! We are so glad our team was able to provide all the information you needed to support your ESA/PSA journey. It is always our pleasure to assist those who qualify. 🐾❤️
DEBRA M.
Love the secure feeling in having the proper documents for our doggy.thank you! What i did NOT appreciate was the surprise charge on my card for training with you of which id never signed up for nor requested.Upon that discovery..I notified both your company as well as my credit card company and have since been reimbursed. I HAVE USED YOUR CO. B4..AND NEVER HAD THAT HAPPEN..hoping this was a one time screw up... Debi Montemaro
Response from American Service PetsFeb 23, 2026
Thank you for reaching out and for the feedback, Debra! We offer our I Train Academy as an optional add-on when choosing your ESA/PSA package during checkout. We fully understand if that is not a desired service and we always offer the option to cancel the monthly subscription without issue. We hope that you'll continue to be a part of the ASP family for many years and are just a phone call away should you need us! 🐾❤️
Kathleen
You charged me $38 for services in Savannah GA when I now live in Milwaukee Wisconsin. No phone number given so I didn’t get the money back
Response from American Service PetsFeb 19, 2026
Thank you for reaching out, Kathleen! Please call our customer care team directly at 877-201-2755 for assistance with any questions or concerns. We would be more than happy to help! 🐾❤️
Marsha W.
This company is very good. They are on top of things and make sure all things are handled in a timely manner. Also very good communication regarding all aspects. Thanks for doing such a great job. Keep up the great work!! It is appreciated!!
Response from American Service PetsFeb 23, 2026
We're happy to hear that you had a positive experience with our services. We appreciate your kind words about our team's efficiency, communication, and dedication to handling everything professionally. Thank you for acknowledging our hard work with this 5⭐️ review! 🐾❤️
Emilio P.
I been treated with professional conduct, like a real patient
Response from American Service PetsFeb 23, 2026
We're happy to hear that you felt respected and well-cared for as a patient, Emilio! Customer support is our top priority. Thank you for sharing your positive experience with us. 🐾❤️