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Everytime I spoke to someone from this…
Everytime I spoke to someone from this company they always have a different answer than the last. I think that yall need to go over your policies and information with all employees to ensure everyone is on track with the correct information. I was approved for ESA animals after spending 400.00 and request requested a cancellation and a refund due to how bad my experience is with your staff. I still have yet to receive my refund.
Response from American Service PetsApr 28, 2026
Thank you for reaching out with your concerns! Upon review of your account and call history with us, it seems that you were upset regarding the 30-day waiting period required by your state of residency. We apologize if you were unaware of the ESA regulations where you live. While we understand that this may have caused some frustration for you, it is not something that we have control over. Our website and customer care team fully discloses that some states have a legally mandated waiting period. No matter how many times you call in or email our team, we cannot change how quickly the ESA letter is able to be provided to you. You have already been issued a refund as your request was fully processed by ASP. If you have not received the funds back to your account then we suggest contacting your bank for further details on their end. 🐾❤️