Connie T.
Fast delivery
Fast delivery
Response from American Service PetsMay 26, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback, Connie! We truly appreciate you. 🙌

American Service Pets is a U.S.-based telehealth platform that connects individuals seeking Emotional Support Animal (ESA) or Psychiatric Service Animal (PSA) documentation with Licensed Mental Health Professionals (LMHPs) for clinical evaluation.The company operates through a secure online platform designed to facilitate structured mental health assessments in accordance with applicable federal housing guidance and state licensure requirements. American Service Pets does not issue documentation directly; documentation is provided only by a Licensed Mental Health Professional when clinically appropriate.The process begins with the completion of a detailed online health questionnaire. This questionnaire is reviewed by a Licensed Mental Health Professional licensed in the individual’s state. When indicated, the LMHP may conduct additional telehealth communication to evaluate whether the individual meets clinical criteria for an Emotional Support Animal or Psychiatric Service Animal as part of a broader mental health treatment plan.Documentation is issued solely at the discretion of the evaluating provider and only when consistent with professional standards of care.ESA documentation may be used in housing-related contexts under the Fair Housing Act (FHA), subject to landlord review and applicable guidelines. Psychiatric Service Animals, when individually trained to perform disability-related tasks, may be afforded public access protections under the Americans with Disabilities Act (ADA).American Service Pets provides educational resources to help individuals understand the distinctions between ESAs and PSAs, as well as the limits of federal and state protections. The company does not represent that documentation guarantees housing approval, travel access, or other outcomes, as determinations are ultimately made by housing providers, airlines, and other relevant entities in accordance with current regulations.Operating nationwide, American Service Pets maintains a netw
American Service Pets (americanservicepets.com) has 1,854 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Connie T.
Fast delivery
Response from American Service PetsMay 26, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback, Connie! We truly appreciate you. 🙌
Veronica
Easy processing and questionnaire for getting ESA papers for my Nyla. Dr. Paul Hanson was professional and has been evaluating my emotional needs for years now. Thank you
Response from American Service PetsMay 26, 2026
Thank you for taking the time to leave us a 5⭐️ review, Veronica! We understand how important an ESA or PSA is to those managing mental health disabilities. It is always our pleasure to assist in the process. Our licensed, partner healthcare physicians truly are the best. 🐾❤️
Nadjia
Was fast and easy
Response from American Service PetsMay 26, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback! We truly appreciate you and are glad to hear that you found our process clear and efficient for your ESA/PSA needs. 🙌
Pamela D.
It was a dollar amount attached to everything. It was the main subject
Response from American Service PetsMay 26, 2026
Thank you for the review and feedback! We apologize for any frustration that you may have experienced regarding pricing or communication of our many additional product offerings. We are always working to improve our services and company procedures. We will take your notes into consideration! If you'd like to provide more specific details on your overall experience, you can reach our team directly during normal business hours at 877-201-2755. 🐾❤️
Michael W.
This is my second year with American Service Pets. Terrific reputation, great expertise and delighted with the result.
Response from American Service PetsMay 26, 2026
Thank you for taking the time to leave us a 5⭐️ review and for your continued partnership with American Service Pets! Your feedback is so helpful. We truly appreciate you and are glad to hear that our process exceeded expectations with your ESA/PSA needs. 🐾❤️
Margo M.
Easy process.
Response from American Service PetsMay 26, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback, Margo! We truly appreciate you and are glad to hear that you found our process clear and efficient for your ESA/PSA needs. It is always our pleasure to help those who qualify. 🐾❤️🙌
Kristen
The experience was very easy and quick. I paid for expedited processing and received my letter the same day. I verified the license number for the physiologist as well, and it is legitimate. I only had a small error and that was that my letter was written for NY and was supposed to be for FL. I emailed to let them know of this error and they were very quick to reply and let me know they can correct it, and to call the customer service number on Monday during business hours. Thank you!
Response from American Service PetsMay 26, 2026
Thank you for taking the time to leave us a detailed review, Kristen! We truly appreciate you. Please let us know if you need any further assistance. You can reach our team directly during normal business hours at 877-201-2755. 🐾❤️
Marjorie
I ordered two vested but the shipping information was wrong. I reached out about a month ago and haven’t received any information back.
Response from American Service PetsMay 19, 2026
Thank you for reaching out, Marjorie! Oh no! We are sorry to hear that you had a hiccup with your shipping address. Please give our team a call directly (during normal business hours) at 877-201-2755 for a status update on your vests. We would be happy to help! 🐾❤️