Ashley P.
Do not recommend
Well, start to finish this entire process has been a joke. They didn't provide the services. They said they would for the money they were given. They could care less about actually making sure you're taken care of and the things that need to be completed are completed and done in a timely manner. Needless to say, I am currently stuck paying pet rent when I really shouldn't be because this company is supposed to have your back. Flies! Do not recommend. I appreciate the response, but this goes beyond a “less than amazing experience.” The issue is that the services advertised and paid for were not handled effectively or in a timely manner, which has directly impacted me financially. Communication and follow-through matter, especially when customers are relying on your company for support with housing-related documentation. Unfortunately, I did not feel supported throughout this process. Feel free to reach out to me, but I will not waste more of my time on your company at this point (you have my information on file)
Response from American Service PetsMay 19, 2026
Thanks for reaching out Ashley! We apologize if you've had a less than amazing experience with American Service Pets. While we make every effort to ensure a quick qualification/order turn around (typically within 48 hours), there are numerous factors which come into play regarding timing of approval/letter issuance. Our team is currently looking into your expressed concerns for more clarity. We can also be reached during normal business hours at 877-201-2755 and are always happy to help! We take what we do very seriously and certainly care about the individuals who apply for ESA/PSA assistance. 🐾❤️