American Musical SupplyReviews of americanmusical.com

I have spent thousands of dollars with American Musical but will never spend another dollar. I returned two products weeks after my purchase but still within the 45 day return policy so I no longer had the original boxes. Called to set up a return with customer service. There was never a mention that the original boxes were needed to avoid a $25 fee for each item. Talked who a supervisor Zach who went back and listened to the call and said that's correct the rep never mentioned they needed to be in the original boxes. Then said the $50 charge was still going to stand. Well you lost a customer.

This company is very racist. They accuse you of fraud and don't like dealing with minority people.

These guys are thief’s that will randomly charge your card without your permission . Stay away and don’t do business with them . Nope . You guys didn’t call me when you stole funds from my card . So I won’t waste my time calling you . There’s nothing to happily discuss or talk about . What you have done is despicable

I was going to buy a Roland 61 key GO Piano from American Music Supply. I put the item in my cart when payday came up I went back to buy the item. I noticed the item was no longer in my cart. I contacted a Bredon or Brandon In chat asking why my cart had been deleted. He stated no problem did you want to buy the item now. Not the point he finally stated my computer was the problem. I knew this was not true I order from others all the time. All they wanted was my money could careless about my question. I ordered the item from Amazon. I contacted American Music Supply asking them to delete my account because I could find no way to do so. This was three weeks ago and they keep running me around. Asking me to give my emaill address that they already have. Then days later ask again for me to ask for some code. Just delete my freaking account. Trying to trap unhappy customers to sell their information. I learned a big lession make sure you can delete an account on your own before trusting any Company. I guess, I will have to contact consumer Affairs. The first electric guitar I bought from them semi hollow body starcaster I had to use blue loctite on the input nut. Probally good they deleted my cart..PS, I'm Back today Jan 10th 2024 I see all the people who work for AMS comments below. I did not even read all AMS BS people their are many bad reviews out their even worse then mine about this lying AMS. Look up AMS reviews you will see. I could careless he put the item back into my cart. I cared why they took it out in the first place but all he would say ready to buy. There lairs do your own research

Their customer service is really horrible, outright criminal. One of the reps told me I would get a refund for X amount. Their supervisor told me it was false, caught him in 2 lies. When I asked to speak to someone above him, he said he is unable to provide me with any higher ups.

They, like so many other businesses draw people in with false offers or swap out new equipment for used or refurbished at new cost. For instance This site. I was looking for a foot pedal for my amp. There was a coupon code that takes $20 off everything site wide right? I added a line 6 model that was $299, So, I put in a bunch of bogus personal info to get to the part where the coupon code can be entered. Worked fine. Took $20 off. Then I edited the order from the $299 pedal to add a $59 Line 6 pedal. Still fine, Then I removed the $299 pedal. WOULDN'T you know it, I get a huge pop up that says certain vendors do not want to participate in this offer. It listed like 1000 brand names and Line 6 was listed. HMM Shady site, But wait,,,the coupon code was for this site itself not other vendors. wasn't it?

I ordered a guitar online and realized I used the wrong credit card. I called customer service to change the form of payment and they told me it was too late. Absolutely would not assist me. Shady.

Ordered guitar February 2023. Backordered. 6 months later, email with notice of expired CC on file. Need to call to resolve. 5 hours later, called to update my expiration date. Too late. My guitar had been issued to the next person on line. Called to get details, Collin (sales) said my order had to be cancelled and put back in the queue. Then hung up on me. Collin couldn’t take the heat. Went on a search. George’s Music Store had 2 in stock & hooked me up on the spot with free shipping. American Musical Supply should be more like George’s. AMS is a bit of a sh** show. BUY FROM GEORGE’S!!