American Musical SupplyReviews of americanmusical.com

I ordered a loaded pick guard and made the initial payment. Shortly after that we moved to Kentucky. Before that I swore I paid off the pick guard. But without any email or text stating that I hadn’t, how was I supposed to know? Well I tried to order an amp on payments, but no one even mentioned that I was in collections for the pick guard- Well I was denied the amp and the Collections department without notifying me took the payment out. That’s not right, especially since the account is a joint account with my wife I tried to explain that to Jason, the collection mgr and he acted like he could care less. I hope none of my musician friends and I have a lot of them. Ever ask me my opinion of AMS, it won’t be favorable

Buyer beware!!!! I am writing this review after some contemplation. I have purchased 6 guitars through this website a Ibanez jiva signature an Ibanez s series with replacement an Ibanez rg series with replacement and a schecter hellraiser hybrid and every guitar arrived damaged. The jiva had dead frets the s series was missing part of the headstock (this was not in the box so it couldn’t have happened during shipping) the replacement they issued was a wall hanger that the nut was not functioning correctly. The rg had cracks in the heel joint and super glue on the neck and the replacement they issued has a crack on the neck by the 5th fret. The schecter the binding was separating and the fretboard was worn and beginning to crack. After all of this I can only assume that when you buy online they sell you damaged items hoping you will not return them. Do not under any circumstances buy from them this IS A SCAM!!!

Terrible Company. Absolutely ZERO Customer Service. This order started off with a mistake on the shipping address. I noticed it right after the order was placed. I called to correct the address and was told Their system would not allow for any changes. Keep in mind the guitar sat waiting to be picked up by FEDEX all day and they refused to do anything. They then told me they will put in for a reroute once it ships. The guitar ships and I call FEDEX and they tell they never received any requests from the shipper. I place it on hold so it is not delivered to an address I don't live at in another state. I contact AMS. I am then told that the shipping manager dropped the ball and never put in the reroute request and they cant do anything now cause i placed a hold on it! So the guitar sits at the FEDEX facility for 5 days waiting to be returned to shipper. Once its in route back to AMS they send me another guitar to my correct address. I receive the new guitar and its cracked at the neck. I contact AMS and just go the route of returning for a refund as its been nothing but a headache at this point. I get a shipping label and send the guitar back. I wait for the tracking to show it has been received and call AMS. I am informed that they indeed to have the guitar and a refund has been initiated and no more payments will be drafted from my account. A week goes by and no refund and another charge is placed on my account. At this point i contact AMS again. I am given a anew story how they never received the first guitar back and that the tracking label shows it as still on the fed ex truck to be delivered (this is 3 weeks ago at this point). This will have to be investigated now before a refund can happen. During this whole exchange i have been treated like i am a idiot and its all my fault. Not once has anyone acted like customer service mattered. Nobody has cared one bit about helping or doing anything. The whole time I have been treated like a nuisance and that i should be lucky that they are even talking to me. 1 star is way more than they deserve. HORIBLE company no customer service at all!!

WARNING: THE PRICE MATCH POLICY IS A SCAM. I called AMS to get a price match in a Zoom H6. The customer service rep in no less words said “yeah I can’t price match. Sorry” Their terms of service say they price match at their discretion. Well I guess I’ve learned my lesson, don’t repeat my mistake. Shop somewhere else. If I wanted to get screwed over and mistreated I’d shop at guitar center. I guess l”ll start doing that.

I was told I can do the 12 months plan but now you guys want me to make a perches before I get to do the plan so why apply for something you guys don't give on the start of the relationship its bogus

good company. Crappy website/ checkout process. I don't want to waste time explaining the issues with the checkout process. But I will ask: why show the billing address only, when in the cart? I had an issue with an amp being sent to the wrong address, because it takes the next page over to confirm the delivery address.

My package was delivered while I was on vacation. When I returned I searched for my packages everywhere leasing office & neighbors, with no success. I called AMS to let them know that I had not received my package and was essentially told that it was delivered to the right address and there was nothing that could be done and I am still responsible for paying the equipment I never got. I will NEVER order from them again!

Extremely dissatisfied with this company on an order. Rebuilding my Strat with a Fishman fluence HSS pickup set up and received unsealed items even though I paid for sealed. Missing hardware that go with the fluence pickups so that they work and overcharged based on what they shipped me. They charged me for sealed items even though they have unsealed items listed on their website that I did not purchase but, that’s what they sent me. I thought I was reasonable asking for the discount of what I would’ve paid had I ordered the unsealed item they had listed which was 20 whole bucks and I wanted the missing parts so I could actually use the pick up system as you need all these parts.. I was told that I would not get my $20 back and that I should call Fishman warranty about the missing parts. I guess it doesn’t matter that American musical supply sent me unsealed items missing all these parts and overcharging me for what they sent. Our buddy Austin a supervisor in customer service , shouldn’t be. Not sure why he’s in that position but he never had any intention of giving good customer service. You could tell by the tone and snicker in his voice that he was going to win this phone call. He actually made me feel like I was probably lying about the missing parts. Continually using the words allegedly missing parts allegedly unsealed. All I wanted was my 20 bucks back two potentiometers and a jack, less than $50 he called a customer thief. I would not recommend doing any type of business with them. Their website looks great. They look very transparent. Everything looks great until you have a problem and you need their customer service. You’ll run into Austin who will ruin your day over a few bucks. I just spent $300 with your company and you think I’m going to call you in allegedly try to steal $20 worth of potentiometers from you. Unreal terrible customer service. What bugs me the most is the unreal story that Austin gave me on what an unsealed item was. Apparently just being unsealed is not enough there has to be something wrong with it. The fact that it was unsealed was not unsealed lol what a joke. The fact that it was unsealed means it wasn’t factory sealed Austin. You have a listing on your site for $20 less for the unsealed item. Had I wanted the unsealed item I would’ve spent $20 less. Give me my $20 back. Please fix my Fishman fluence. SSP missing parts. Give good customer service, even if you’re not capable of great customer service. What you gave today was nowhere close to even being considered customer service at all in my opinion. It warrants a one star. That’s on you Austin.