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American Musical Supply (americanmusical.com) has 354 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Video & Sound · Union, New Jersey
Excellent
Video & Sound · Bellmawr, New Jersey
Excellent
Video & Sound · Englewood Cliffs, New Jersey
Excellent
Video & Sound · Paterson, New Jersey
Excellent
Showing 87 reviews with 1 star · Clear filters
Ada Lundhe A.
American Musical authorized and order, shipped it, then intercepted and initiated a return without notification or consent due to “fraud”. Terrible company.
Response from American Musical SupplyJan 17, 2025
Hello, You would have been contacted by our Credit Department to review your order to address any that may have arisen during processing. Please don't hesitate to call us at 1-877-281-8332 with questions.
Eric
Company claims that I didn't pay for speaker th15a Mackie back in 2013 went ahead and took payment after I purchase a lot of items thru the years from them please be extra careful with this company .
Response from American Musical SupplyJan 17, 2025
Hi Eric, Please give us a call at 1-877-281-8332. We would be happy to review your account history if there are any questions/concerns you may have.
Joshua N.
Absolute scam company, the "payment plan" they offer is a scam,it won't be excepted,it's false advertising just to lure you in and the customer service is extremely unprofessional. RUN as far as you can to a reputable musical sales company!avoid the grief and waiting period it's not worth it!! Update:to the owners, my youtube review of your company and services will explain the process of attempting to use your shady business practices, such as the illegal background checks you perform on your unsuspecting customers.the curtain is about to be drawn back!
Response from American Musical SupplyNov 26, 2024
Hi, Joshua! I see that your order got flagged while processing through our fraud and credit check system. If you give our credit department a call they may be able to advise why this happened. They can be reached at 877-276-3711!
Pissed O.
No Good Customer Service . They changed overnight there log in policy . Theres no way around login . Customer service see's your number will hang up because my complaints . Paid Customer . Why ?
Jeremy C.
Yeah they suck Stay away from them They acted like I was approved for 0% 18 month financing and that my brand new Les Paul Standard would be shipped at 8:30 am and by 4:20 pm I got an email saying I was declined and I've got good credit so much so that GM financial allowed me to buy a new 2024 Colorado but these people bait and switched me acted like I was approved then dropped me and said I wasn't. Will never ever purchase from them now. I will go to Sweetwater or Zzounds for my new Gibson!
Response from American Musical SupplyOct 9, 2024
Hi Jeremy, Thanks for reaching out. I've reviewed your order and see that it was declined. Please call us at (800) 458-4076 to speak with our Credit Department for further details on your order.
Rod P.
Never do business again. Ordered a bass on 9/23 checked in my account and said it was "in process" for 14 days. Called them today and they said the order was cancelled for no availability. No message, no email all this time.
Response from American Musical SupplyOct 9, 2024
Hi Rod, Thank you for reaching out, sorry to hear that you didn't receive notification that your order was cancelled. We apologize for the inconvenience. Our inventory is subject to change at any time. Please give us a call if you want to look into some other options! You can reach us at (800) 458-4076.
Alex L.
Garbage. Advertise to support 6 month payment but then they require to build trust, they dont even bother to tell me my order is cancelled. Wth? That's the whole f point of having bad credit. Go with zzsounds instead.
Philip G.
if I can give zero stars I would. I ordered a jackson Guitar for about 1200 bucks wanted to use 12 payment option. paid down payment . looked later to see if it shipped . my order said cancelled i didn t know what happen I called 800 number I was told I had no previous payment history with them . Made no sense so was immediately transferred to voicemail of a supposed mgr Never got a response no call text or email nothing . No apology for whatever just like it never even existed. Ignore this sorry ass store or whatever it is and a big middle finger to this fkd up company!!!!!