American Musical SupplyReviews of americanmusical.com

So I ordered a pair of presonus studio monitors and they took the money out of my account. Keep in mind the website said it was in stock. I got an email later last night saying it was on back order and I can either call and cancle or dont call and by that I agree to wait. So I call this morning to figure out when they get it in. They said they were supposed to get some in a few months ago so why would the item be listed as in stock and why would they take my money. I told the guy I want to refund and he told me the money should be in my account because it hasn't shipped. That's a lie because they took the money. So I had him refund it and I was really kind to him about everything and he was a jerk. Horrible customer service. I had to call netspend afterwards to reverse the transaction. Its bogus that these people would have their items in stock on the website and play this little game. I'm never shopping with them again because its sketchy and I dont trust them.i feel I would get better service from a 3rd world country. I just ordered my gear from amazon instead. This is why huge corporations are winning small businesses because this small business had I'll intentions. Proceed with caution.

I wouldn't trust this business. After finding a great deal on their site, I made a purchase. The next day I received a email with product cancelation due to "out of stock". I decided to shop their site again hoping to find another, and ended up seeing the "last one" that I purchase raised at a higher price. I decided to call them to assist me with the purchase since I was ok with the slight higher price. The male who helped me was pushy, as he kept pursuading me to buy their new one. Since I refused, he left me listening to a loud disruptive noise, then transferred me to another person who tells me she doesn't see the sale item available-- which was available just 10 seconds prior before transferring me over to another rep. This business tries to swindle customers. After reading several true reviews from different sites, other than theirs, you'll see the nature of how they run their business. Not worth the potential issues arising dealing with this business.

American Musical Supply tries to differentiate from the others by promising "Free 1 Day Delivery" on the majority of their items. This sounds great, but does not actually happen. This is how they hook you, but it's a lie. They ship stuff Fedex Ground for everything, and it will more than likely take 3-7 days -- and they do nothing to help out the customer when this happens. "Oh sorry, we didn't have the items available in that fulfillment center, which is why it is being shipped from further away".. ok, well, if you promise it's 1 day, and if your site blatantly says "in stock, free 1 day shipping", you are obligated to honor that. If the item is only available in a fulfillment center that's further away -- but the customer ordered it with the assumption that they'd get it in 1 day -- well then you damn well better honor that promise and send that item via Overnight Delivery. This has happened multiple times, on AMS, and their affiliate brands: Zzounds, SameDayMusic.

AMS is happy to take your order and money. The quality of service ends with them getting your money.

расисты, русофобы, нацисты.

Im looking for an attorney as of today these ppl are tricky scammers and liars.

They advertised a 45 day price guarentee where if prices drop they'll give you the difference, but that it was clearly a lie. Amazon and guitar center and musician's friend dropped their prices for a guitar I bought and they denied my request for the difference in price, saying that the company was selling below cost which is a lie since everyone is selling at this lower price.