American Legend RiderFrom the 50's to the millennial style, we have an array of biker products that you will surely love. We cultivate the burning spirit of each biker from every generation through fashion.We want you to sit back, relax, and let us do all the heavy-lifting. Yes, we airlift all our products to any part of the world for FREE. We are proud to have more than 50,000 happy and satisfied customers. Meet them here!We'd like to introduce the key people with different complementary strengths that make our services possible.
American Legend Rider (americanlegendrider.com) has 575 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Szilard S.
Legend Ruder Order process is awesome... I had a discount voucher, that was not deducted. Mr. Male from the Support Team fixes the Problem immediatly, even though my Order was place and executed.
Response from American Legend RiderDec 26, 2018
Hello Szilard, Thank you for your positive feedback with American Legend Rider! Your positive responses will give us the drive to serve you better! We hope to see you again soon! Best Regards, Krisilda
Robert Scott Jones S.
1 star because zero was not allowed. This company takes your money, neglects to tell you that your item is being shipped from CHINA and will not arrive for a few MONTHS. But they refuse to stop marketing to you in every manner possible no matter how many times you tell them to stop and UNSUBSCRIBE. I regret dealing with these THIEVES. All of their responses to complaints are CANNED Responses that want you to screenshot something to them out of the public forum to hide the truth and remove the complaint. Look at their response. It is exactly as I said it would be. DO NOT TRUST THIS COMPANY
Response from American Legend RiderNov 26, 2018
Hi Robert, We apologize for any inconvenience caused. We value your feedback regarding your privacy. We have different options on where we advertise. If you are getting advertisement through Facebook Messenger and you want it to Stop, just message us with the word UNSUBSCRIBE and the system will automatically remove your Facebook account from our list. If you are referring to our emails, you can send us a request to remove your email address from our list or there is also an Unsubscribe link often seen at the bottom part on all of our emails. We are on the process of transferring most of our items to our US warehouse. Right now, our warehouse is only accepting returns but we are moving our items now to be fully US based. Our T-shirt and some boots are produced and sent from the US only a few of our products are coming from our warehouse in Asia. Please contact our support team if you need further assistance or you can place an Attention to the subject line for Krisilda and I will personally assist you. Best Regards, Krisilda |Manager American Legend Rider
ST
Ordered the steampunk sunglasses which I love. I made a mistake ordering 2 of the same pairs and unfortunately due to my mistake, they couldn't exchange one of the pairs of glasses for another colour. Having said that, they replied within a short space of time of me sending them an email and also offered discount off my next order. Happy to recommend the company and will definitley use them again.
Nadeem K.
I have been dealing with them for past two years on water stains due to a leak in our master bath which they can't seem to fix. Now there is a water leak along the side walk between our house and water meter. City said it is on us since it is on our property. American Legend says our warranty ended a month ago so its up to us to fix it.
Response from American Legend RiderNov 22, 2018
Hi Nadeem, I think your review is a mistake. You are placing a review to americanlegendrider.com. We are an online company for biker apparel. We do not fix any leakage regarding your house. Kindly remove your negative review. Thanks, Krisilda Kiamco American Legend Rider | Manager.
Lori M.
On the first corset I purchased, it was my mistake ordering the wrong size. This item I donated to a local women’s re-sale shop that supports women fleeing from domestic violence. I then re-ordered a smaller size and American Legend Rider choose to send me a size of their choice – NOT the size I ordered. It is my thought that since this was their mistake they should fix it by sending me what I ordered (and paid for). They will not do that and their solution is to have me order my item yet again. I have chosen NOT reorder from them as I have no guarantee that they will send me the size I ordered. I will NOT be stuck with a third corset that doesn’t fit. Buyer be aware they you may not receive the item in the size you ordered! It's their choice! IN RESPONSE to the below comment - I have at least 4-5 emails between American Legend Rider and myself trying to resolve this, including the photos of the product you request below. I still have not received the size I ordered/paid for, nor have I been notified that it's been shipped. IN RESPONSE #2. Two months after re-ordering my size the correct size arrived. I do not believe this ever would have happened unless I posted my original review as I was basically blown-off, as evidenced by the numerous emails back and forth. I would recommend caution if deciding to purchase from this company. Perhaps a better solution might be find your item somewhere reliable instead and order from that company! This entire process took at least three months from the original order.
Response from American Legend RiderNov 22, 2018
Hi Lori Mercier, We apologize for the inconvenience this has caused you. Like any other business, we strive to provide a better service while providing resolution to the common problems that we have including the size complaints that items are too small. We agree that there are items that we are receiving size complaints and thus what we did is we change the product mapping to one size up. However our warehouse may be unable to update the product tag. We would like to further assist you with your concern. Please email us back to [email protected] so that we can further cater to your sizing request. You can send a screenshot of your review here on Trustpilot. Looking forward to your email. Have a great day ahead. Respectfully Yours, Krisilda K. American Legend Rider | Manager
Kay
Great quality
Response from American Legend RiderNov 22, 2018
Hello Kay, Thank you for your review. :) Best Regards, American Legend Rider Team
Leonie R.
Fantastic service and very quick to respond
Response from American Legend RiderNov 22, 2018
Hello Leonie, Thank you for your review. :) Best Regards, American Legend Rider Team
Gwen
They ripped me off $135.00. They will somewhat appear to communicate with you through email and will get themselves off the hook by never understanding you no matter how clear you are .When I sent my items back because they sent me the wrong items it cost me $70.00 in shipping. They claim they never recieved it and said for me to send my postal service receipts with tracking numbers, so I sent them. They kept asking me for the postal receipts and I kept sending them. They kept saying we are sorry what problem do you have, let us help you. ........i finally gave up. Just know because the name American Legend Rider does not mean this stuff is coming from America. It is coming from China. Once they screw you there is really nothing you can do.
Response from American Legend RiderNov 22, 2018
Hi Gwen, We apologize for any inconvenience caused. We would like to further check on the matter since the issue has been a long time now. Please send us a screenshot of this review to [email protected]. We would be able to pull up the order number on file with the use of the email address use to purchase previously and we can also check the email thread before. I would like to further assist you. We look forward to your email to us so that we can resolve your concern. Respectfully yours, Krisilda Kiamco Manager | American Legend Rider
