American Legend RiderFrom the 50's to the millennial style, we have an array of biker products that you will surely love. We cultivate the burning spirit of each biker from every generation through fashion.We want you to sit back, relax, and let us do all the heavy-lifting. Yes, we airlift all our products to any part of the world for FREE. We are proud to have more than 50,000 happy and satisfied customers. Meet them here!We'd like to introduce the key people with different complementary strengths that make our services possible.
American Legend Rider (americanlegendrider.com) has 575 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Jelz L.
Hassle free transaction. Item received on time, well packed and most of all quality product. Will order again for sure.
Response from American Legend RiderApr 3, 2018
Hi Jelz, Thank you for placing your order with us. Your support is greatly appreciated! Should you have any concerns, please feel free to contact us at [email protected]. Regards, Krisilda | Manager
Bebe Lamanilao T.
Thank you for the great service. I’m glad I was able to come across this website.. I've been looking for the perfect skull hoodie, thank goodness I found this one!
Response from American Legend RiderApr 3, 2018
Hi Bebe, Thank you for placing your order with us. Your support is greatly appreciated! Should you have any concerns, please feel free to contact us at [email protected]. Regards, Krisilda | Manager
aviv
great experience, fast shipping, and very high-quality bracelet.
Response from American Legend RiderMar 26, 2018
Hi Aviv! Thank you for your feedback. It's greatly appreciated! Should you have any concerns, please feel free to send us a message at [email protected]. Regards, Krisilda | Manager
Pilarina2208!
These people are professional ripoff artists. They charge you for the items and never send them. It's a total scam. DO NOT buy from them.
Response from American Legend RiderMar 26, 2018
Hi Pilarina2208, We strive our very best to assist you with your concern. We are saddened with the review you left here on Trustpilot. We have an email support that will assist you to your concern if you provide any of the following: 1. Order Number 2. Email address associated to your order We would be happy to pull up your information and investigate the reason why you have not received the item. You can always inform us if you insist of a refund, we would be willing to provide after the proper investigation is done. Should you consider contacting us again, please do so at [email protected]. You can also ATTN your email directly to me, Krisilda so that I can assist you as soon as possible. Regards, Krisilda American Legend Rider | Manager
Chantell
Ordered skull purse and gloves on February 16th 2018, which my account was charged the same day, and on February 18th I received email stating my order #42666 shipped and that I could track the order. Funny there was no tracking number so I was patient and waited until the 27th and reached to them via email requesting the tracking info as i had not received my order. I then received an email from Warren stating that he didn't know what was going on but that my order showed closed. And he would be happy to send me "another one" and for me to verify my address. I then replied that the address he listed was the correct address and expressed that I be provided with a tracking number and to have order expedited at no cost to me as I received the email stating that order was shipped 10 days prior. I have not received a response, which lets me know that my order never shipped and still has not but yet AMR has had my payment now for 14 days and I can not even get a response with tracking information for the order that supposedly shipped on February 18th. Very poor decision on my part to believe that although this company's bad reviews highly out weigh the good, to purchase from them and give them a chance to redeem themselves. I am requesting to either be reimbursed immediately or have a tracking number for my order sent to me today, 03/01/2018 for both items on my order 42666. My email address is tied to my order.
Response from American Legend RiderMar 26, 2018
Hi Chantell, We are saddened to see your review here in TrustPilot. I understand that you already have a communication with our support person. There is a system glitch in creating a ticket number on your order. If we will resend both items, it may take until the end of April for it to arrive, would you be willing to wait to have the order reprocessed today? If not, we are willing to reimburse the full amount in the receipt. I will wait for your response. You can email me directly via [email protected] ATTN: Krisilda. I will respond immediately to assist you to whatever decision you may come up with. Again, we apologize for the inconvenience caused. Respectfully, Krisilda American Legend Rider | Manager
christine J.
I purchased and was charged on my credit card for a clock on Nov. 6 2017. After 3 phone calls, left a message each time, and 14 emails I have not received it. I ask for my money back but they said they would send me something of the same value plus a free gift. I told them I really wanted the clock. Long story short they told me they would send it out with the free gift I was supposed to get a tracking number, none yet. Do not ever order from this company they are not honest. It so pathetic that they do this to people. They don't even deserve 1 star.
Response from American Legend RiderFeb 6, 2018
Hi Christine, This rebuttal might be very late considering the time of when this report was filed. We apologize for any inconvenience. We have just started working on our ORM (Online Reputation Management) and we are looking into all the reports filed on third party websites. We are working to have 100% Customer Service and our entire team is doing our best to answer all questions. If you have any issues regarding our products and services, it is best to properly send them to the correct channel which is [email protected]. We have made necessary actions to most our customer's complaints like reprocessing order, sending free gifts, and refunding when necessary. We have our website and terms of service to consider. Kindly communicate to our support team to have your concerns responded accordingly. We'd like to know if the status of this issue is resolved or not, and let us correct our mistakes. Please send us an email and kindly mention that you are the one who left a review under TrustPilot. -Kris Manager | American Legend Rider
GERT
The company assumes that it is in the United States, but in fact, their goods are made and shipped from Shanghai and they are very small sizes, ordered a XXL but it corresponds to a size S. And if you send the item back, it is so lit Israel. I would call it a scam that just wants one's money, I lost 40 USD. Firmaet slår sig op på at det er i USA, men i virkeligheden bliver deres vare lavet og afsendt fra Shanghai og det er meget små størrelser, bestilte en XXL men den svarre til en størrelse S. Og skal man sende varen retur er det så lit Israel. Jeg vil kalde det et svindelfirma der bare vil have ens penge, jeg mistede 40 USD.
Response from American Legend RiderFeb 28, 2018
Hi GERT, We are sorry to hear about your concern here in TrustPilot. We have various suppliers from our store items, we have suppliers in USA and China. We could have assisted you better in our email support. What we usually do with sizing concern is you send us an image as proof and we will resend you the same item with the correct size at no additional cost. You can also keep the affected item, no need to return it to us. We just want transparency with your concern, that is why we need to ask for a photo as proof. We have this policy as guide to better assist our customers with known issues: https://americanlegendrider.com/pages/american-legend-rider-policies-terms-and-conditions If however, you did return the item to the wrong size, we will refund you back in full including the shipping cost. We could have assisted you better and we will do an extra mile to help you correct the size of the item sent. Should you have any concerns for us in the future, we have our helpdesk at [email protected]. Best Regards, Krisilda Manager | American Legend Rider
