shawn F.
Hope someone in China is enjoying my camera
I ordered a camera system with expedited shipping that cost me an extra $4 and it has been stuck in China since I ordered it and it is now going on 7 weeks. Have called the company customer service number twice only to have an automated system immediately answer with representatives unavailable, Left message both times with absolutely no call back. Finally got ahold of someone via email and have been getting the run around with my package still lost somewhere in China. The only help I have received up to this point is I got my shipping cost of $4 refunded. Company refuses to give me a full refund or send a replacement package. Company also refuses to contact me with a manager or boss of some kind to fix the situation. I will never shop with this company ever again and I recommend that no one else shop with them as well, this has been the worst customer service experience I had experience and a long long long time. looked up this company on the Better Business Bureau (BBB) they have a F rating. Update: I ordered my package on february 16 and finally recieved a full refund on april 4 after many emails to the company, and a complaint to the BBB of Nevada where the business is located. it took them this long to figure out the package was lost in transit and make things good with the customer.