ORGANIX I.
Helpful service company
Always on time. great service
Response from American Alarm and Communications, Inc.Dec 16, 2021
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

American Alarm – Local Security Company Serving New England Since 1971 American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve. Residential and Commercial Security ServicesAmerican Alarm designs, installs, and monitors customized security systems for:• Single-family homes and apartments• Small and mid-sized businesses• Large commercial facilities• Multi-location businesses• Public institutions• Private institutions• Government buildingsWe hold federal and state security clearances for government projects.Our integrated security solutions include:• Intrusion detection systems• Burglar alarms• Access control systems• Keycard and credentialed entry systems• Digital video surveillance (CCTV)• Proactive video monitoring (AVM)• Fire alarm systems• Life-safety systems• Environmental monitoringAll systems are monitored 24/7 by our professional monitoring team.24/7 Alarm Monitoring and Rapid ResponseAmerican Alarm provides 24-hour professional alarm monitoring with fast response times.• Priority alarm signals answered in 20 seconds or less• Phones answered by live representatives• Same-day service availability for priority requests• Field technicians dispatched quicklyOur technicians are:• Licensed• CORI-checked• Professionally trainedWe invest in ongoing training and modern security technology to maintain consistent service standards.Local Expertise. Long-Term Commitment.Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.American Alarm has delivered trusted sec
American Alarm and Communications, Inc. (americanalarm.com) has 725 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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725 approved reviews, newest moderated first
ORGANIX I.
Always on time. great service
Response from American Alarm and Communications, Inc.Dec 16, 2021
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
Milton
The technician was prompt and efficient. However, there was one major problem. Shortly after he left, we left the house and set the alarm. The technician had not actually done a full test of setting the alarm and waiting through the full cycle until it was fully set. This turned out to be a significant error. While we were driving from our house. we got a call from the police, saying that our alarm was on. We returned to the house to turn it off. Then we called American Alarm to send the technician back to fix whatever caused the false alarm. He was able to come within an hour because he was still in the neighborhood, and after some troubleshooting discovered that, according to him, he had installed the wrong resistor for one of (or both of?) the glass break detectors. He replaced the incorrect part with the correct part, and it worked after that. This resulted in our receiving a warning from the Brookline Police that we had exceeded the number of allowed false alarms and that we would be fined for any more false alarms. So far, we haven't had any more, but if for any reason we have one, due to equipment failure or our error, we will pay a fine. We like American Alarm, but we encourage more careful post-installation testing by technicians
Response from American Alarm and Communications, Inc.Dec 16, 2021
We appreciate you sharing your experience with us and would love to get in touch with you about how we can make it even better next time! Please get in touch with us here https://www.americanalarm.com/contact-us to let us know if there is anything else we can do. Our apologies for any inconvenience!
Mr Demetri S.
Great experience
Response from American Alarm and Communications, Inc.Dec 16, 2021
It is because of customers like you that we continue to improve as a business! Please come see us again soon.
GEORGE R.
Did not have correct sensor available. repaired with different device, awaiting shipment. will require a 2nd appointment.
Response from American Alarm and Communications, Inc.Dec 16, 2021
We appreciate you sharing your experience with us and would love to get in touch with you about how we can make it even better next time! Please get in touch with us here https://www.americanalarm.com/contact-us
Nick I.
Was out of town for 45 days and each time the alarm was on (mice in the basement), my daughter and some times the police were alarmed. Excellent service. I have it for more than 12 years.
Response from American Alarm and Communications, Inc.Dec 16, 2021
Hey Nick, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
FRANK & ROSEMARY F.
As always, the technician was on time. He was very knowledgeable , efficient and pleasant. A good representative of the company and even gave me a thumbs up when leaving. Frank Foley
Response from American Alarm and Communications, Inc.Dec 16, 2021
We would not be able to grow and develop without feedback like yours, Frank. We are thrilled you had a great experience with us and hope to see you again soon.
DARRELL & BETTY S.
Outstanding service done in a timely manner with full respect for our home. Great job!!!!
Response from American Alarm and Communications, Inc.Dec 16, 2021
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
LAURIE C.
I love American Alarm! They are reasonably priced, great service and I feel very safe having them monitoring my home.
Response from American Alarm and Communications, Inc.Dec 16, 2021
Hey Laurie, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!