American Alarm and Communications, Inc.Reviews of americanalarm.com

$665 and didn’t fix my issues

I called for help resetting after battery replacement I was to receive a call back never happened. We left the house returned three days later had to call again

First I was charged erroneously $200 for work that was never done at my home. Second I have had to call to make two appointment for technicians to assess and repair my home alarm system. American Alarm should be contacting me with estimated cost of work and making appointments. I should not be calling the company Third neither visit by technicians resulted in any repairs which is understandable because the system needs to be replaced. The latter technician said the company would reach out to me about another appointment. After several days of not having heard from American Alarm I called the office. It was at that point that I was told the repair/replacement would take 5 hours and cost $1500. I did not expect to have to pay much for a repair/replaebt of equipment that malfunction during a brief thunder and lightning storm. I started to question how reliable and durable American Alarm hardware as a result. Interestingly my neighbors who uses other alarm system companies did not experience any problems with their systems during or after the storm. I don’t understand why the client should pay so Much for repairs/replacements as a result of the malfunction of the company’s equipment and wireless (or cellular) connection.

I got a phone call from American Alarm saying that I should check my alarm button. I pushed the necklace button and when connected to American Alarm I told the person it was just a test and the green light came back on the base sending unit. About 10 minutes later my doorbell rang and it was an ambulance from the fire department. I explained that I simply did a test and told them I was okay. They asked to see the necklace button and I showed it to them. After taking down my name they left. I called American Alarm and explained what happened. The agent talked me through how to reset the base sending unit. Next time I do a test I will call the fire department first to let them know they should ignore any calls from American Alarm for the next 30 minutes or so.

I lost power during the terrible storm in Cape Cod and was given instructions on how to open the box downstairs and that the key would be on the box. It turned out there was no key the police came, and then the fire department came, and they unscrewed the screws and detached the battery several days later when the power went back on, I called Malfy Alarm and told them that I wanted my alarm system, checked to make sure that everything was working and no one ever called me back that was two weeks ago

There is no follow through.

Their equipment is proprietary, so if you’re not happy with them and want to change alarm monitoring you’ll need change out your equipment. There is usually someone at our home but when there is not I like to use the alarm system and every time there seems to be an alarm. They will give you a well check each year. If you need additional equipment or repair work get your wallet out. $10. For a Battery $84. Or additional $40. motion for $240. Monitoring seems reasonable with LTE card, Carbon monoxide and burglary. I guess my unhappiness comes from being a customer for years they don’t come out and fix the problem. The last quote I got to fix a door and add a motion camera came to $950. I can replace 4 key pads, LTE card and new board for a grand. Maybe I expect to much.

I keep informing American Alarm. I no longer own Capitol Realty Group. I sold my company 2 years ago but they still contact me with Alarm issues. I have nothing to do with Capitol Realty Group. Please for the 50th time remove my name from all of your accounts Thank you