HOWARD AVE L.
Prompt Call
Prompt Call
Response from American Alarm and Communications, Inc.Nov 13, 2023
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know! -The American Alarm Team

American Alarm – Local Security Company Serving New England Since 1971 American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve. Residential and Commercial Security ServicesAmerican Alarm designs, installs, and monitors customized security systems for:• Single-family homes and apartments• Small and mid-sized businesses• Large commercial facilities• Multi-location businesses• Public institutions• Private institutions• Government buildingsWe hold federal and state security clearances for government projects.Our integrated security solutions include:• Intrusion detection systems• Burglar alarms• Access control systems• Keycard and credentialed entry systems• Digital video surveillance (CCTV)• Proactive video monitoring (AVM)• Fire alarm systems• Life-safety systems• Environmental monitoringAll systems are monitored 24/7 by our professional monitoring team.24/7 Alarm Monitoring and Rapid ResponseAmerican Alarm provides 24-hour professional alarm monitoring with fast response times.• Priority alarm signals answered in 20 seconds or less• Phones answered by live representatives• Same-day service availability for priority requests• Field technicians dispatched quicklyOur technicians are:• Licensed• CORI-checked• Professionally trainedWe invest in ongoing training and modern security technology to maintain consistent service standards.Local Expertise. Long-Term Commitment.Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.American Alarm has delivered trusted sec
American Alarm and Communications, Inc. (americanalarm.com) has 725 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Home Improvements · Boston, Massachusetts
Excellent

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Excellent
Home Improvements · Quincy, Massachusetts
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Excellent
725 approved reviews, newest moderated first
HOWARD AVE L.
Prompt Call
Response from American Alarm and Communications, Inc.Nov 13, 2023
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know! -The American Alarm Team
JOYCE F.
tech (Chip) was thorough, all went well
Response from American Alarm and Communications, Inc.Nov 13, 2023
Thanks, Joyce! We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon! -The American Alarm Team
STATE AUDITOR G.
American Alarm was very accommodating to my issue and addressed it in a timely fashion.
Response from American Alarm and Communications, Inc.Oct 31, 2023
It is because of customers like you that we continue to improve as a business! Please come see us again soon. -The American Alarm Team
Marc B.
Prompt, efficient and responsive
Response from American Alarm and Communications, Inc.Oct 31, 2023
Dear Marc, we appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know. -The American Alarm Team
Milton C.
Am alarm has always been prompt to respond to any issues, as well as providing excellent monitoring services for which, of course, we are grateful. I have already left a review per your request, but I will Iterate that a regularly scheduled check up would be much appreciated, rather than us always needing to call to schedule this service. Also, much of our equipment is 12+ yrs old, and we’re wondering if an audit might reveal necessary upgrades? Otherwise, we have been very happy with American Alarm for many years. Thank you. SGL
Response from American Alarm and Communications, Inc.Oct 24, 2023
Thank you for taking the time to share your thoughts. We will have out Service team reach out to you to schedule your Wellness Inspection. This can help identify if an upgrade to your equipment is needed. If there is anything else we can do please let us know. Sincerely - The American Alarm Team
Anonymous
The representative was efficient, honest and well trained. He knew exactly what had to be done to have my alarm system working properly after I had new windows installed. i was so appreciative to have the opportunity to work with him. He is the perfect representative that your company can feel comfortable sending him on any job.
Response from American Alarm and Communications, Inc.Oct 31, 2023
Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon! -The American Alarm Team
DIANA
The technicians were very polite and efficient.
Response from American Alarm and Communications, Inc.Oct 31, 2023
Thanks, Diana. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon! -The American Alarm Team
David G.
Repair person showed up on time, found the problem, fixed it, and advised us on how to handle future such problems ourselves.
Response from American Alarm and Communications, Inc.Oct 31, 2023
Thanks, David. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon! -The American Alarm Team