America Israel Tours® (AIT) America Greece Tours®Reviews of americaisraeltours.com

Bad service.

First, let me just say I did not end up choosing to go on my trip with American Israel Tours. I always have dreamed to go to Israel and to gift my mom with this trip. I also have a friend that was going to join me on this trip. From the beginning to end with my interactions with the staff and manager who are unprofessional and rude. The trip advisor who initially explained the process of paying for the trip. 1. you can do payments through a credit card which will add a 3% charge or you can do payments through check by mailing in payment if you are not paying the whole trip off upfront. I choose to do my monthly payments each month to fit the budget I was working within and to have my trip paid off 60 days before departure. Here is where all the confusion came in the company mixed up our dates of departure and when we tried to correct they were argumentative. This was very stressful because a large amount of money was already sent. I then brought the manager into it, He said that he would normally charge a changing fee but he waived it. The next issue is they would remind me via email that I must pay off my whole trip 60 days prior to the trip; which is fine but they were supposed to send an updated receipt once they receive my payment. it was very upsetting and stressful because it was like they wanted to remind me to do my part but they did not do what they were supposed to I reminded them serval time to provide me with my updated receipt. The lady that deal with processing the money would communicate with me via email was very rude!! The situation really was too much and I ended up requesting all of my funds back and to not do business with this company. The Manger and I were on the phone speaking about all the issues that has gone on thus far. He was yelling at me and not speaking facts of what actually went on. My suggestion to anyone that is considering to use to company run run run!!!Unprofessional and rude!!!!!!!!