America First Credit UnionReviews of americafirst.com

takes full advatage of you.... i was a customer with them for 8 years until they pull the big F U to me. please do not bank with these aweful people. your life will be hell.

AFCU- A.K.A The Mormon Bank I recently had a frustrating experience with AFCU (America First Credit Union), which I would caution others to avoid. After purchasing a new vehicle, I needed to pay off my old car loan that was financed through AFCU. However, when they received the check to pay off the loan, it was $51 short. Instead of contacting me to resolve the issue, they simply returned the check, leaving me in a position where I had to make a car payment to avoid late fees or negative marks on my credit. Each time I called to inquire about the situation, the customer service was not only unhelpful, but also passive-aggressive, making an already frustrating situation worse. This lack of communication and poor customer support was disappointing. It felt like I was being punished for something that could have been easily resolved with a quick phone call. I would strongly recommend looking elsewhere for financing. AFCU seems more interested in exploiting its position than providing good customer service or being transparent about their operations. While they might call themselves a credit union, their practices feel more aligned with a corporate bank, and I’m skeptical about their ties to the LDS Church. Whether or not they are directly affiliated, the institution's underlying culture is worth researching if you're considering doing business with them. In my opinion, you’re much better off securing a pre-approval from a traditional bank when buying a vehicle. Avoiding AFCU could save you both time and frustration.

If I could give negative stars I would. This bank is mega sketchy and abuse customer trust. They do not protect your finances AT ALL. An absolute disaster. American First Credit Union refuses to take responsibility for fraudulent charges, forcing me to go through the FTC and CFPB just to try and recover my money. It's been a complete nightmare trying to resolve these unauthorized transactions. They make you call them, file the claim hesitantly, and then take MONTHS to respond—yes, MONTHS—to your claim, and when they finally do, it’s through snail mail. On top of that, they pulled a hard inquiry on my credit report just to open an account, causing my score to drop. What’s even worse, they don’t provide any way to report issues, and when I tried to reach out to local or regional Utah regulators, there was no help. I’ve never encountered such problems with Wells Fargo or any other big bank, which is why I now understand why larger banks are at least relatively more trustworthy—they actually protect against fraudulent and unauthorized charges. American First Credit Union, on the other hand, is shady, unaccountable, and completely indifferent to the financial security of its customers. They have far too much power and use it to exploit and abuse their clients. Do NOT trust them—this is a predatory, corrupt institution.

Insurance verifcation. I keep sending my insurance documents and they keep threatening to charge $5000 ofr insurance which i already have and sent them. I will never use them again

I had a 8% interest rate on my credit card, now I find out It is now 18% without my knowing. they do not tell you they are going to F you behind your back. let alone, they give you a gredit increase to your most maxed out cards to gain more money from you, this was also not approved by me. these greedy A**holes deserve hell, hence they are apart of the LDS church. Matthew 25:35-40

This establishment is HORRIBLE they sebt me an enail saying they will DESTROY my credit for an Error for an overdraft for 10.00 they should be investigated lawbreaking This is an LDS CHURCH CREDIT UNION

Online banking system sucks. I can’t tell you the amount of times it has shown pending charges then 10 min later those charges just disappear while I’ve been allowed to take out money that’s not really there only to be charged overdraft fees after. They are a total MESS!! Nothing is ever up to date, their ATMs are constantly out of service and their customer service is far below expectations. Can’t wait to find a new bank.

I got scammed for 4000 dollars i filed complaints topped the card the whole 9 everything they reviewed for a week whole time was put over 500 in hole beyond what they stole. When I had 25$ max limit for any reason my account would not go past they chose to let it Then sent a letter would even talk to me the let people take 71.29 139x then 17.12 7x then 106.99 9x i put a stop of my own after 1 st day of seeing they weren't stopping and they still let them take more.