America First Credit UnionReviews of americafirst.com

Very difficult to process anything with the automated teller. When I did talk to a real person, they were nice, however. Long wait times and too many verification factors are frustrating. All I wanted to do is make a principal only payment. Apparently, they don't want you to do that. They claim the payment will pay the regular loan for 3 months and the balance will go to principal. That is B.S.!!! After buying 3 vehicles and a house in the last 15 years, I've always been able to make principal payments on loans to save on interest. And all of them paid off early! Just a piss poor way of doing business on their part.

if i could give ZERO stars i would. Terrible experience after 18 years of business with them. Already having 5 basic business accounts, we opened another. Explained we would be connecting to QuickBooks and having a high volume of deposits come in, as we were in a merger and acquiring about 21 existing clients. America first has by far been the worst experience we have ever had. Quickbooks is suspeneded and they are of no help. Its been 2 weeks , every day, phone calls for hours with multiple team members and no resolution or answer and they don't allow us to speak to IT. America First is rejecting the deposits coming from QuickBooks; they have accepted 5 out of the 24 deposits to come through. Stating we have the incorrect account number... however, the others came through just fine. We even made sure to have our deposits below 10K to help. QuickBooks is suspended, America first states it takes 45 days for a special request after we asked for a letter that the account is not negative and in good standing.....a simple letter... 45 days. No IT available, no answers, no help and instead insulting questions "Are you sure you have the 12 digit account number correct?" "Can you refresh your page?" ..... like WHAT on earth are we talking about people? Having asked to speak to managers and being on hold for hours, call backs not happening.... we are going on 2 weeks of dealing with this terrible experience and over 165K that cannot be deposited into our account .... our QuickBooks frozen so we also can no longer accept payments... being charged for every rejected transaction.... and ZERO accountability or even effort from AF....

This so called credit union. A joke license by the government to .... Part of dealing w lousy car dealer. The financial was being discussed and wow the young lady told me I could get a better deal 9n the loan. Cost to borrow from 24% to 5 easy. Now after 2 months and trying to make it my place for banking First deposit went thru zella and was successful. Set up the deposit for my social security and didn't think much but No atm local and closest branch Henderson NV. Anyway. The normal deposit on the 3rd wasn't posted. Then the real employee and their lousy customers service started. The bad customer service showed them in a different light. Complaints about those in Nevada was staggering. Bounced paychecks are something this place is famous for. Beware bad management, supervisor and

Good for personal, horrible for business banking. The amount of times they’ve hindered me in business has caused me to switch after years. Customer service has declined immensely as well. Their online banking is consistently inaccurate and delayed.

Listen to people when they tell you they’re the worst now, they’re not lying. Some of their customer service employees need to have their calls checked and be fired for their behavior as well.

The worst credit union I’ve ever worked with! Be prepared to be on hold for 45min+ any day - and their phone system is AI based so you can’t get through. I bought my car from my mom last year. For the last 5 months, I’ve been trying to get title documents to be able to take to the DMV to get the car in my name at the state level. America First employee (Ben) called me 2 weeks ago stating he was sending the paperwork to a court house and I would need to go there to pick it up. I then went to pick it up, and the court house stated they didn’t have anything. I checked the tracking link of the shipment and it looked like it was actually sent to the DMV. In the process of waiting at the DMV for 2hrs, I called the title department and spoke with a Heather who was completely rude. She argued with me for 10min stating the tracking link stated it was delivered to the Court House - not the DMV even though I was sitting in front of the woman at the DMV saying that they didn’t know where the documents were shipped. I finally hung up on Heather as she continued to talk over me and offered no help. I work in customer service, and it was probably one of the worst examples of customer service I’ve ever encountered. Finally, the DMV lady (after two hours) tracked down that the paperwork was in fact sent to them and not the court house. To make it even better - the DMV lady also confirmed the credit union didn’t list the sales purchase price on the back of the title so now they have to get that resolved. All in all, DO not work with this credit company. It’s not worth your energy!

have been with America First for over 20 years. The first 15 years were great, but now they are terrible. Member service has drastically declined. They are either rude or do not read or listen to what is said. I applied for a car loan, and they wanted a 3% higher interest rate than all the other credit unions I applied to. My home equity is at an outrageous rate, which makes it hard to pay off. And today... Oh, today. They took out double charges for everything that went through. I feel sorry for those who have less money than I do, and I am not rich, but I just imagine this morning was difficult for them. I am done! Oh and dear AFCU, don't reply with fake feedback, claiming you care about our members, etc. You know you don't. You used to, but you don't now. How many more sports arenas do you need?

Hello, I will not go in detail what has accrued with your Losey bank. Yesterday, my wife tried to purchase a oven from Home Depot for $1,886.78. The transaction was declined. I called AFCU (last credit union), and I spent over one hour waiting in queue for a representative to answer. Then she spent another 15 minutes interrogating me with her stupid and endless verification answers. Finally, after this inquisition, I was told that amount was high and I was blocked. She removed the block and advised me to go back to Home Depot and run that transaction again. Today, I just did that. Once again, my transaction was declined. I called the horrible AFCU and waited for almost an hour, then transferred to another representative and a long wait and the lady refused to cancel my credit card. She wanted to drill me for a whole list of questions, just to proceed. I give up on this rotten bank. Bad service, bad customer service and a piss poor CEO. Cut up my credit card and away with America last credit untion.