America First Credit UnionReviews of americafirst.com

I just left the Hillfield Road Branch. I took a check from an investment account. It was not for a large amount. After I got to the window it took at least 15 minutes for the teller to complete the transaction. she kept typing something on the computer the whole time. She said that it was over her limit and that she had to have it approved. After waiting for another 5 minutes I ask her what was taking so long. She said that the approval had to come from Headquarters. What are Branch Managers for? All this while there were 7 or 8 people in line.

I only use my AFCU account for a side business. As soon as money hits that account, I usually transfer it to my personal bank account. One day I tried to make a credit card payment using this account. I accidentaly fat fingered an extra 0 and hit submit. I instantly caught it and called AFCU to stop the payment. They said they couldn't but that it wouldn't go through because I didn't have that amount in my account. Two days later the charge went through, along with one other bill I paid (since they said the other one wouldn't go through) and I was hit with $50 in overdraft fees. When I called again to explain my situation, I was told there was nothing they could do. I ended up paying the extra $50 and I swear I will never work with them again.

Worst credit union I've ever delt with. They use a 3rd party insurance company that is impossible to get in touch with.

TUMBLING FAST...GOING DOWN HILL.....HORRIBLE!!!! GET READY TO CAMP OUT WITH A TENT AND SOME SLEEPING BAGS IF YOU ARE TRYING TO GET THRU TO CUSTOMER SERVICE, WHEN YOU DO, THEY ACTUALLY HAVE ABSOLUTELY NO CLUE WHAT IS GOING ON. 1ST THEY POST A PAYMENT TO A WRONG ACCT, THEN CALLING ME TWO MONTHS LATER ASKING IF I AM GOING TO MAKE A PAYMENT. HUH? SECOND, THEY GO INTO YOUR CREDIT REPORT AND TOTALLY SCREW YOU WITH DEROGATORY INFO THAT SENDS YOU CREDIT SCORE INTO THE TOLIET, THAT IS INCORRECT INFO, SO YOU GET TO SIT ON THE PHONE FOR A 1/2 DAY FOR A COUPLE OF WEEKS TRYING TO GET IT FIXED....NOPE!...ITS LIKE AFCU JUST HIRED A BUNCH OF KIDS OUT OF HIGH SCHOOL, LOW PAYING (WHY THEY HAVE NO CUSTOMER SERVICE REPS THAT PICKS UP THE PHONE EVEN THE EMPLOYEE'S STATES IT TRUE) SO THEY ARE SAVING LOTS OF MONEY SO THE CEO CAN LINE HIS POCKETS WITH MORE OF THAT GREEN DOLLA.......! STEER CLEAR! ALSO, THE EMPLOYEE'S WHO I USED TO DEAL WITH WHO ACTUALLY HAD A CLUE OF WHAT WAS GOING ON ALL......QUIT...:) ..SO THERE YOU GO.....NO CRYSTAL BALL NEEDED THERE! RUN!!!

I has been a Member of the Credit Union for almost 30 years,The Customer service is Great, the services are wonderful,No fees , good interest rates Overall, a good experience. I made the switch from Wells Fargo I'm very happy I did! couldn't have chosen a better bank. straight up with everything no hidden crap like all these other banks. Only $1 to open a saving better then other CU's they ask more,I like chat feature in the site i do everything through chat & messages i have several certificate accounts, i like bump certificate accounts i use zelle they gave me a free life insurance just because i become a member. it is the best CU. I need to give them 10 stars if i could.keep up the good job

Absolutely terrible institution with terrible customer service-if I could give negative stars I would. I live in Southern California and after putting me through an exhausting verification process on the phone and successfully validating myself they tell me that since I live in California and since there isn't a physical branch here they wont be able to approve my membership. This is beyond ridiculous. If you don't want people who live in California state that on your website up front so people don't have to waste their time. The reps had an attitude problem and their tone was disrespectful on top of that. I don't know why anyone would want to join this terrible credit union. I would advise everyone to STAY FAR AWAY FROM AMERICA FIRST CU!!!

I have had multiple auto loans throughout my life and my last with with America First Credit Union. Tis has been THE WORST experience. My loan was paid off 2 months ago and they are still taking funds from my account. Each time it happened I spoke with one of their phone reps and they assured me it was fixed, only for it to happen again 30 days later. I even went into one of the only branches they have in AZ and closed my accounts in person. Should be good, right? Nope! I just received an email that there is another pending withdrawal. My bank is working to stop it, but AMERICA FIRST CREDIT UNION has done nothing to help. AMERICA FIRST CREDIT UNION IS THE WORST BANK/CREDIT UNION I have ever had the displeasure of dealing with. If they come up as an option for a lender for you, do yourself a favor and run. I'd rather deal with a loan shark than this mess. AFCU is the worst.

My Wife has been a Member of the Credit Union for almost 40 years and I have been a member for about 7 years. The Customer service is Great, the services are wonderful but there is a reason for the three stars. The Bank does not look at me as a person just a credit number. The lending has gotten sparse and the qualifications for loans has gone way up. They have treated us decently through the years but getting a loan is very difficult. Seems they only want to lend to people with 700 plus credit scores. We need this loan to get the Truck we need and the tools to get our business going.