AmenifyReviews of amenify.com

This company deserves no stars. I payed for a move out service and all the girl did was wiped the counters and called it a day. I tried to get a refund I called them 4 times got the same person each time. He told me a different name each time and knew who I was based on my number. They asked to send in proof (pictures) and when I did they said my Appartment was not cleanable and they did what they could far as cleaning. I never got a call from anyone saying my appartment was not cleanable so they kept my money. Not only that but her lunch was left on the counter yet and I left my vacuum there and it was used to vacuum the floor and ended up breaking.I did a dispute and got my money back through my bank. They are scammers and use employees and their families to write good reviews. DO NOT SPEND YOUR MONEY WITH THEM they ARE SCAMMERS

Refused to provide a refund for an unintentional purchase. I was clicking on gift cards to see what they could be used for, hoping to get more details, since a lot of the coupon codes and such can only be used for specific services. I assumed when I clicked on it, it would pull up more details, have a purchase confirmation page at the very least, so I could see what it was. Nope, one click bought, no refunds. Be careful I guess.

Terrible experience trying to use this service. The whole point was to streamline booking of housekeeping and handyman services, but it created 10x more work for me, Amenify didn’t honor the time/date of service that they promised, customer service communications were a total mess being passed from person to person and having to explain over & over again what the issues were. Got charged for services that were never performed. Refused to issue refund after booking, regardless of the fact that they were unable to deliver on the booking as requested. And in the end they submitted an “excellent” review on my behalf via their app without my permission. Stay away. Terrible experience all around.

I rarely write reviews, but my experience with Amenify was an absolute nightmare that I feel obligated to warn others. I scheduled a deep clean for my kitchen and main bath. Instead of coming home to a clean apartment, I came home to discover: • My toilet, floors, and oven were “cleaned” with dirty mop water and rags, leaving unsanitary residue everywhere. • My shower doors, cabinets, and appliances were left streaked and dusty. • A container of baked sweets I had left on the counter was eaten without permission. • The cleaner entered unauthorized areas (my bedroom and closet) • My property was damaged. What makes this worse is the way Amenify handled it. Despite providing detailed complaints and offering photo/video evidence, their “resolution” was only a voucher for a future service—completely useless since I will never allow their cleaners into my home again. Their own Quality Assurance Program and Protection Plan promise refunds and reimbursement for property damage, but Amenify refused to honor these. I trusted Amenify’s reputation to allow a stranger into my home—against my better judgment—and I’m paying for it, quite literally. If you value professionalism, accountability, or even basic hygiene, I strongly urge you to look elsewhere for services.

This company is a scam. 1. Their web information looked like they were recommended by my apartment and they are not. 2. they billed my creditcard for service and then no one ever showed up. 3. when I tried to cancel the service on their web site, it takes you into an endless loop. 4. No one from their "concierge" will return my calls.

This is the worst service app ever for stuff like chores, cleaning laundry whatever they offer is just trash and way overpriced. Half the time no one will even show up anyway! Their customer service sucks. They won’t give you a refund. I’ll just keep giving you credit credits telling you that next time next time oh next time. I have tried making over five appointments with this company and no one has ever shown up!!!! Absolutely insane. I would give it zero stars if I could!

The cleaner that subcontracted with them was fine, I have no problems with her. But their policies, their communication, their response time, and their consistency are TERRIBLE. I tried to cancel an appointment over two weeks in advance, and it's now been more than a whole week of back and forth trying to get them to /allow/ me to cancel, because their policy is that you can only cancel (or reschedule) within 1 hour of the original booking. Rescheduling is an extra 5% fee and there is no option to cancel. Even now as they're trying to "make it right" they're offering me a discount on a future service, and to refund as credit to be used with them, but I can't get my money back. The crazy thing is, if they'd just let me cancel, I probably would have used them again at a later date. But now it feels like a money grabbing scam and I don't trust them at all anymore.

This time? They literally didn't clean either tub/shower. Like didn't even wipe it with a dry cloth, let alone clean it. I've had them no show, come on the wrong day, spend 4 hours cleaning my 2 bedroom apartment, and use my glasses for drinking water and then leave them in the sink/counter. Customer service is hilarious. They sometimes offer to come back and fix missed work on their own schedule with a 6 hour window to correct THEIR mistakes. They also sometimes just apologize and tell you that you are out of luck. I have used them because my apartment sort of has a deal through them, but it's definitely not worth dealing with this company.