ambetterhealth.comReviews of ambetterhealth.com

Everything was great until I was diagnosed with stage 4 cancer in 2025 then the bs started I Will admit some of the customer service people did try to help but the underwriters was POS and when the Republicans took away the subsidies it only made it worse i wish cancer stage 4 on every underwriters so they can see how it feels. May the people yall love the most get diagnosed with stage 4 cancer

Best insurance company I've ever had and they really care. I am here today because of them and they continue to provide services needed and check on me regularly.

Great, unless you actually need to use it. Ambetter's favorite word is, "denied." Whether your talking about a claim for a routine office visit, a necessary medical test, or any of the other supposedly-covered services, you can be sure that their default response will be DENIED. For instance, when your doctor sends you for an x-ray, his decision is only backed by years of medical school, residency, years more of medical practice, and a thorough examination of you the patient. But that's no match for the breadth of knowledge at Ambetter. They clearly know better than your doctor even without ever having examined you (or even going to medical school). That's how good they are. But don't worry, if they can't find a reasonable explanation for denial, they will just make something up, as a service to you, the valued customer (e.g. "no supporting documents", even when your physician has submitted a full page of notes on your condition). So you can be confident that when you pay your expensive premium each month that you're not just paying for lack of service. Your also investing in the future of something much more important: Ambetter c-level bonuses and stock buybacks. As a bonus you get to spend hours having fruitless conversations with non-American phone agents who couldn't care less about your issue. Thanks Ambetter!

Terrible. Site doesn’t work. The “24/7 nurse line” number on my insurance card is a lie because I can’t get help according to their recording except during “regular business hours”. That is not 24/7. Good luck finding quality providers who accept this garbage. You might very likely get much sicker waiting to navigate through their labryth of incompetence and customer friction. You will probably give up and hope you get well on your own. That is what I am doing right now after wasting hours to get NOTHING accomplished with them. Terrible .

If I could put a zero, I would. This is the worst insurance ever. My wife was told in Sept of 2025 she needed back surgery. We jumped through all the hoops for months and it was initially scheduled for April 29. That was canceled last minute because we were told less than a month out that they wanted her to be nicotine-free for 6 weeks. It was rescheduled for June 2. She quit nicotine use and provided proof of that through the doctors test. Then jumping through more hoops they kept coming up with more excuses not to approve the surgery. We found out around 6pm the day before surgery that it was canceled again and that their 3rd party provider did not think that the surgery was medically necessary.

My husband has alzheimer's disease. He has had three infusions and was doing much better. However when he went for his fourth infusion we were told that Ambetter voided the approval and he needed to have some of the same tests redone. We had them redone. The neurologist and infusion center staff are saying this is ridiculous because they never do these tests this close together. The person from Ambetter, who determined this is a clincal pharmacist, NOT a neurologist. My husband has now missed his scheduled infusion for two weeks and I can see a decline. Ambetter has interupted his treatment. They are causing him to get worse. They do not care about the patients.

I payed my deductible in full then all of a sudden their was a glitch in the system you can easily look at that month and see everything had gone in 2 times well now they trying to deny the claim even though I have proof from the other company they approved it. So they are making me pay my deductible again. Then at the end of last year they couldn’t get my tax papers because they said I quit using them in December. So I didn’t get to file my taxes until April it finally got resolved but I had to call every two weeks.

This company is a fraud I went to the doctor's today May 22 2026 and I had this health insurance on my as a second insurance which I never even heard of this company and I never signed up for this company nor do I have a card for this company when I called them and asked how they got my information to put any of this on my insurance card I called the number on the back of my Medicaid card and they removed it but this is something I want looked into this thank