amberjack.shopReviews of amberjack.shop

The quality of Amberjack's shoes is outstanding. From the premium leather to the craftsmanship and attention to detail, it's obvious from the moment you open the box that these are exceptionally well-made shoes. What impressed me just as much, though, was their customer service. Every interaction I had with the Amberjack team was prompt, professional, and genuinely kind. They took the time to listen, communicated clearly throughout the process, and made me feel like a valued customer every step of the way. It's refreshing to find a company that places as much emphasis on its customer experience as it does on the quality of its products. If you're considering a pair of Amberjack shoes, you can buy with confidence knowing you're supporting a company that truly cares about both its craftsmanship and its customers.

Ordered a belt and was sent the wrong size THREE times. Just gave up and returned in the end. Wasted calls and messages where I was promised it would be corrected, and three trips to Fedex for returns. Insane incompetency.

On the third time to wear my Amberjack dress shoes I ended up walking 5+ miles on London streets! These shoes are incredibly comfortable and look great! This will not be my last pair!

Can't figure out how to ship products to save their lives. 2 months since I ordered and the shoes haven't shipped. I emailed asking for updates after a month and was told I had "pre-ordered," which was baloney. The service team told me products would ship within 2 more weeks. Well, 2 weeks later and I get another email saying now it'll be another 2 weeks. Avoid at all costs if you actually want your order to be delivered.

I own a pair of Amberjack shoes, and they have been one of the best investments I've made. I can wear them all day long, whether walking or standing, and I don't get tired the way I do when wearing other brands. Amberjack has earned my trust and loyalty.

I bought a pair of loafers from Amberjack. I waited almost a week. When the shoes arrived they were completely different from the shoes I ordered both the type and size. I called and they promised me that they will have my replacement shoes be sent by expedited shipping. It is 5 days now and I have not received any information on the replacement. Customer service is nonexistent and from what I saw both quality and design is subpar for the price.

I ordered a wide size, was shipped a standard size. Contacted customer service 3 times and they stated I could not return because they were on clearance. Real poor customer service.

Ordered a pair of shoes on the basis of their stated delivery time, as the maximum time would have gotten to me before my wedding. 5 days later, no shipping update so I emailed the company asking for an update. Zero response, so had to do a chargeback. Of all the merchants I interacted with shopping for my wedding, this company has been, without a doubt, the worst. Which sucks because their shoes look incredible. Edit to add: company finally followed up and upgraded me to overnight shipping. Updated from 2 to 4 stars. Still lost a star because the communication re: the reason for the delay was only provided after I followed up twice