Ambassador Passport and Visa ServicesReviews of ambassadorpassportandvisa.com

Here is a summary of my experience: I initially applied for a Chinese Visa online and then attempted to expedite the process by visiting the Los Angeles Chinese Consulate in person. Unfortunately, I was not allowed entry. With only 21 days until my departure, I contacted Ambassador Passport and Visa in a state of urgency, seeking expedited service. Owner Ladan assured me of their ability to assist, mentioning an average turnaround time of 2 weeks. I believed they had a special method to expedite the process beyond what the general public could access. Subsequently, I canceled my online application and sent my paperwork to Ambassador via FedEx, including the required written application. Despite the initial promise of a quick turnaround, the process ended up taking 27 days, resulting in a loss of over $1000. The lack of communication throughout the process was disappointing. I received no updates, apologies, or acknowledgment of the inconvenience caused. Regrettably, based on my experience, I cannot recommend Ambassador Passport and Visa services. Ronald Patterson Ladan did contact me once this review was posted. She offered to refund any or all of my fees in order to try making things right. I accepted a partial refund and her apology. I feel this gesture really helped me be less frustrated.

They were hard to contact to make an appointment and ask questions. Once I finally made the initial connection, the service was good. Since I had never used their services, I expected more, but it was adequate and I received my visa as promised.

I required a visa for a work-related conference, and needed it in a fairly short turnaround time (<2 weeks). The Ambassador representative was very helpful with the application process, and processed all of the materials promptly. However, I paid extra to expedite the process (4-day turnaround I think), but did not receive the visa on the day I was supposed to. Two days after I was supposed to receive it I phoned to find out where it was, and the representative I had worked with didn't seem to know it hadn't been sent or why (made it sound like someone had just forgotten...). I also never received an invoice for the cost of the visa, which was problematic because (1) my credit card was charged considerably more than the website had indicated the cost would be, and (2) my foreign hosts required an invoice to reimburse me for the cost of the visa. I requested an invoice from Ambassador repeatedly with no response (email was ignored, and when I phoned I was told someone would call me back, but they never did).

the response to our question is slow. the charge is not fair.

Felt ripped off. They should have told me I could get a visa upon arrival. Would have saved me almost $200.

I approached them twice for the same visa process and both the time I was directed to Ladan mostly. Ladan is very kind and very patient. She informed me before hand of my situation and the posibility of my visa being rejected and provied me an option. Due to her good rapport with the visa center, I could withdraw my application rather than get rejection. And then she also returned me part of my money. Then why do i give a three star? That's because, when I approached them and told them that although I am have a legal status in US, as my previous passport was lost, the new passport didn't have a visa stamp, she told right away that my visa will be rejected. I had to create my case for myself including writing letters to embassy explaining about my situation and providing them explainations to support the same and provide them the proof of my legal status in US. After paying them 500 dollars I would expect them to guide me and help me or provide me ideas on how I can create a strong case for myself - create a case including giving me ideas to write explanation letters and make my case stronger. The second time around when I had successfully gotten a US visa stamp, I approached them again for the same process as before. This time canada embassy had changed some policies including fingerprints. I called Ambassador passport and visa services for three weeks to confirm if I needed to provide fingerprints and if I should include fingerprint amount to my final check to Ambassdor passport and visa services. However, even after three weeks of follow up from me I never got a reply. I took my sister's advice and didn't wait for them to get back to me. I called other visa service offices who told me on the first phone call itself that it would be easier and quicker if I submit my application by myself (which is what I did). This visa service office also charged just 99 bucks compared to Ambassdor who charges 500 for the same with poor follow up and guidance. I don't remember the name of the other visa service office i approached as it was a while back. they had really resourceful website. The website was up-to-date with all visa requirements for canada visa including links to fingerprint how, when, where and why. I would give them a 5 star if they were not expensive and were good with follow-up and guidance and were up-to-date.

The only reason for 3 stars is that I was quoted a different price over the phone than what I actually paid. I called them to inquire about this price hike and was given an explanation but one that should of been told to me on the initial phone conversation. Other than that, my passport was expedited to me in a timely fashion.

Wait was too long. Instructions were not clear.