AmaWaterwaysReviews of amawaterways.com

We were very excited to rebook our Covid cancelled river cruise. Unpacking for 8-10 days and seeing the sights. Not to be…due to the drought, the Rhine was too low for the boat to travel the whole way. Mid week we had to pack up, take a bus for 10 hours(!!!) and get on another boat. We ended up missing parts of the journey that we were really looking forward to. We had even treated ourselves to a suite because we were celebrating our 30th anniversary. I’m pretty sure river boat captains are well aware of the weather and the river situation‘s. Pretty sure they would’ve known that the Rhine was not going to be acceptable for the boat. A whole day on a bus?? Cancelled ports and excursions? I feel that Ama waterways should be reaching out to all passengers and offering them A credit for future use. That’s what a good company would do.

We have toured with AMA twice. We were happy with the service. In June 2021, my wife and I booked a land/river tour from Madrid to Porto with AMA. They wanted $400 per person deposit. A final payment of $5308 per person due February 2022. As the deadline approached, we were very concerned about the pandemic outbreak in Europe. I have a compromised respiratory system and I fear being infected while on our tour. AMA rules for cancellation are ridged. If we decide to cancel within 120 days of departure we lose our $800 deposit. I spoke to a AMA agent concerning recovering our $800 deposit. She said if we pay an additional $175 ($350 total) per person, we would get a $800 credit toward another AMA tour. This made no sense. I read through the fine print of the contract online and found a section about terms of cancellation. It said "...unavoidable and extraordinary circumstances are...significant risks to human health such as serious disease...which make it impossible to travel safely" One problem: this clause is for UK guests only. Why are they treated differently? They are not separated on the tour boat. After numerous emails and calls, AMA decided to refund us half ($200 pp) of our original deposit of $400 pp. They refused to issue a credit toward another river cruise for the remaining $400.

Amawaterways is a great riverboat group.

I've taken two river cruises with Ama- the Danube Christmas Markets and Tulip cruise. Had a wonderful experience both times. Good food and great service. A wonderful way to travel and see marvelous sights.

I have travelled with AmaWaterways for years now. I am leaving with some friends for our fourth trip with them in November. I cannot recommend this company enough! They are first class all the way, unbelievable value for your money! The food, service and experiences are all five star. River cruising is the "only way to travel." You can trust this company with your travel dollars 100 percent!

We enjoyed the Medieval Treasures Wine Cruise very much. The excursions, food and service on the boat were very good. AMA scheduled our flights from the US. There was one major problem on our return. We were not aware that the Customs Office In Toronto, Canada closes at 9 pm. We missed getting home with our luggage by 5 minutes. Unaware of this, we were quite dismayed after traveling all day from Nuremberg to Frankfurt to Toronto. We missed the flight to Philadelphia, where our car was parked. It took four days to get our luggage from Air Canada! My recommendation for AMA is avoid scheduling so many transfers and to allow plenty of time in case of flight delays, bad weather and long lines in security. Also avoid flights in the late afternoon in Toronto which are overbooked and leave no choice but to stay in a hotel when flights are delayed.

I have taken two cruises with AMA. The first was the Tulip Time cruise on the AMA CERTO in April of 2017. Everything about that cruise was 5 stars or more. The second cruise was this past December on the AMA PRIMA. It was the Christmas Markets cruise and was the last cruise of the season. The service was about three stars and the food less. I think the problems were that the entire crew was ready for their vacations. For this reason, I would not recommend booking the last couple of weeks of the year. I will be cruising with them again in October of this year on the Mekong. Since my first cruise with them was so good, I wanted to give them another shot.

The whole experience from our arrival and stay in Paris through the river cruise on the Mosel, Rhine, Main, and Main Danube Canal, and finishing with 2 days in Prague was glorious. Every detail was first rate. The tours were very informative and extensive. The food and wine were spectacular. Donna and I highly recommend AMA Waterways.