Sean
Communication from Altrupay was poor…
Communication from Altrupay was poor until I complained loud enough. Had to request new user login information as it was not sent as it was supposed to be. Had to call 3 times to get help setting up integration with QuickBooks as the included instructions for poor or just incomplete. Was not informed of extra monthly expense to have an integration "plug-in" to link transactions to. QuickBooks. I originally contacted Tactical Pay for help processing Credit cards and was not told I would really be dealing with AltruPay, Authorize.net, and commercesync. This would not be a problem if I had at least been informed of this in the beginning. The whole process was not simple, fast, or convenient in anyway. I would find another service if it wouldn't take another week or two to get it set up. Josh my salesman has been helpful but was not kept in the loop as evidenced by my complaint of not hearing anything about my app and he was under the impression I was already up and running. As I said in the beginning, poor communication between the members of the team.




