Altra Federal Credit UnionReviews of altra.org

Problems with my dashboard experience. This is just one in a long line of problems with Altra and it WILL be the last. People don't like it when you change their dashboard especially when they aren't notified of it. Maybe you can use your Altra Gives Back Day to further fix these problems and quit pissing off your customers. I wish I could give them a lower rating than one star but that doesn't seem possible also.

I wanted to take the time for management to recognize Kristlyne Vasquez for assisting me. I have been in person paying on a truck pymt for 2 years due to avoiding the fee that is charged online. I have asked about this when in the bank on how to avoid the fee I was never provided a clear answer. Kristyne took the time to help me set up my account online registering me and we made the payment. She is awesome and very professional. Thank you so much for working with me and taking time out of your day to step aside and assist me. Please recognize her as she is a valuable asset to your organization. Thanks, Tracy C.

Altra credit union has been great to work with. I got my first car loan with them over a year ago and just recently got a home equity loan with them. They are great to work with and know how to help make your life easier when it comes to consolidating your debt. Highly recommend them

Trying to get help with a credit card problem, call cut off twice

If I get one more life insurance request from Altra I will change banks. I do not go to the insurance agency for banking and the bank should not be selling life insurance. I am receiving one to two per week. STOP.

Website is circa 1997. Very little can be accomplished online. I have auto pay for a loan. The loan is paid off and there is no way to stop the auto pay. Making a payment from an outside account is nearly impossible. You cannot see statements, scheduled payments or any other information.

Waited in lobby to get a quick notarization but people sat in their office and after waiting awhile I finally left without getting one.

I gave you wrong phone number. The app wouldn't let me change it. 715 456 2537 not 271 ave