Alternativepods.comReviews of alternativepods.com

Went to place an order that was 203.85 in total my card was declined twice for accidentally putting in the wrong billing address, once I caught it i tried two more time and both times was declined also so I ended up just using a different card to place the order. A couple hours later when i checked my account to see why my card was decling alternative pods had 4 holds for the order amount, over 800.00! I contacted them via text which to me is unprofessional but i recieved a text back the next day and long story short after the first text you wont hear back from them , they have not resolved this issue, and i guess ill just have to wait and see and pay 50.00 for overdraft charges. My bank tells me that 2 out of the four transactions were authorized even though it told me on the website it was declined all four times. I will never ever do business with them again! It would be nice to have a number to call and actually talk to someone in customer service. I cant share screen shots of my conversation with whoever they have responding to their text messages but i copied the responses that I got from them below just so everyone can see how truly unprofessional this company is. Listen. We are not the ones who holds your money. I told you the issue. We don't have the right to hold the money or out bank.Your bank placed on hold since you used wrong informationIs that hard to understand?? I told you from the begging what is the issue. unprofessional? Because you can't understand simple things?and of course is our fault. Report and you will see what will happen. I`ll tell you: NOTHING Do charge back if you can?

I've changed my review from 5 to 1 star! After spending hundreds of dollars with this place, they shorted me on an order and never sent me the rest of my order. They assured me that the rest of my order was going to be sent out immediately but it never happened. Horrible customer service and they obviously dont care about loyal customers. DO NOT ORDER FROM THESE THIEVES!!!

Ordered 16 puff bar plus disposables and all of the serials numbers came back fake or already checked. Contacting them for a full refund or will file with credit card company.

Not happy at all. Ordered 3 packages of pods and all but one single pod out of 13 individual pods leaked everywhere to the point where it was suicide to open the package... And the single pod that somehow didn't leak spits like a baseball player. Plus the pod packages were just thrown in a thin, plastic mail package not tied together, no cushion to prevent squishing the package, etc. I will never order from here again.

I order 3 bidi sticks. One didn’t work. The company issued store credit. I have contacted them several times by email and text to use the store credit. No one will respond. I will never do business with alternativepods again and wanted to let others know of my experience. Patty W.