The leader in sound money solutions, offering the most efficient and affordable ways to use your precious metal investments as money. With dedicated IRA support, a linked debit card, and 0 % buy/sell spread, Alpine Gold Exchange leads the industry in access and white glove treatment.
Alpine Gold Exchange (alpinegold.com) has 162 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
alpinegold.com
Website
alpinegold.com
Category
Investments & Wealth
Location
Alpine, Utah
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 93% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The Goldbacks in its artwork represents a new age ideology rather than what one would think it would display: our founders. If the art represented our states' founders and not the emphasis on a goddess religion, it would grow and sell exponenentially. AGE seems to be turning its back on the Democratic republic and going rogue so it will remain a niche market rather than movement toward a gold standard. The rules change frequently. Buyer read the fine print.
Response from Alpine Gold ExchangeJul 10, 2026
Alpine Gold Exchange is an authorized distributor of Goldbacks and is not involved in their design or production. The artwork and design decisions are made by Goldback®. If you have feedback regarding the artwork, we encourage you to share it directly with Goldback, as they oversee the design of the product.
WH
Wendy H.
Fantastic company
My first time coming in. Everyone was welcoming and friendly. They walked me through the process to sell some of my precious metals. Also explained the services they offer. I will be coming back.
Response from Alpine Gold ExchangeJul 10, 2026
Thank you for taking the time to share your experience, Wendy. We're looking forward to your next visit!
CR
CONNIE R.
Robin was very helpful
Robin was very helpful. She was able to answer all my questions. I trust her.
Response from Alpine Gold ExchangeJul 10, 2026
Knowing you left feeling informed and confident means a great deal to us. Thank you for your review!
MG
Melanie G.
Wonderful experience
Had a wonderful meeting with Robin today. She was very helpful and knowledgeable. She helped me set up my account.
Response from Alpine Gold ExchangeJul 10, 2026
We're so glad Robin could help you get started, Melanie. We look forward to being here whenever you need us.
JK
John K.
Dealing with Alpine Gold Exchange felt…
Dealing with Alpine Gold Exchange felt less like a reputable precious metals broker and more like a shady carnival booth. It is an endless loop of: fees for this, verify that, another hidden fee for this, you can't buy what you actually want, and "you need to do this step first." Every single interaction feels designed to move the goalposts and extract more cash out of your pocket before you even see a single ounce of metal.
To top it off, their customer service is absolutely atrocious. Instead of helping clear up their confusing guidelines, the staff was incredibly hostile and accusatory—treating me like I was doing something wrong just for trying to navigate their bizarre system.
Worse yet, the entire website feels like a massive trap to trick you into rolling over your IRA just so they can drain it in administrative fees. If you want a straightforward, transparent transaction without a toxic customer support experience and a constant bait-and-switch routine, look elsewhere. Absolute headache. Avoid.
Response from Alpine Gold ExchangeJul 24, 2026
John, one of our core tenets is transparency. Our products, account options, and all applicable fees are clearly disclosed throughout the account setup process, and our team is available to answer questions every step of the way. Not bots, not AI, but real people based here in the U.S.
After reviewing all messages, phone call recordings, and transactions related to your account, our team reached out to confirm that your order was for physical Goldbacks, not a lease account, and explained the available options. Once a dispute with your financial institution was initiated, we paused further action while that process proceeded.
We remain committed to providing clear communication, transparency, and professional service to every customer. We appreciate you giving us a chance and hope to regain your confidence. Should the dispute process conclude, we'd welcome the opportunity to answer any remaining questions and assist you further.
RI
Rick
Robin was so much help to us as first time gold buyers
Robin was so much help to us as first time buyers of gold backs. Spending the time to go over the different options we had and going over the pros and cons of each option thank you so much we look forward to trading with alpine gold and silver for many years to come
Response from Alpine Gold ExchangeJul 10, 2026
Rick, we're thrilled to hear Robin made your first experience such a positive one. We appreciate your kind words and look forward to serving you for years to come.
TL
Tausha L.
Robin Devy/ Alpine Gold
Robin Devy was so helpful answering all our questions for investing in goldbacks. She was very patient with us. We really appreciate her.
Response from Alpine Gold ExchangeJul 10, 2026
Helping customers understand their options is an important part of what we do. We're glad Robin could be there to help.
IP
Ian P.
Rollover Assitance
Pam and Kristin did a fantastic job guiding me step by step through the process of rolling my TSP account into a Roth IRA in gold and silver. There where idiosyncrasies and timing delays which they made me aware of in advace - always nice. Feeling much better to now have retirement savings outside the fiat US$.
Response from Alpine Gold ExchangeJul 10, 2026
We're grateful you took the time to share your experience. It's wonderful to hear you felt informed and supported throughout the process.