Alpine Gold ExchangeReviews of alpinegold.com

UPMA is a great place to store your funds if you're worried about inflation destroying your purchasing power. I did exactly that w/a recent Roth IRA transfer from my old employer retirement plan. Pam (and others) were helpful at guiding me through the process. Now I can feel peace of mind knowing I'm protected from the decline of the dollar.

Nathalie was very friendly and answered all my questions!

Update 1: I was recently contacted by Alpine and informed that there was an error in their software system that caused my un-lease period to show as 90 days instead of 60. They have committed to correcting the error and have manually un-leased my goldbacks a month ahead of schedule, so after 30 days instead of 60. I have added two stars to my original two-star review, totalling four. I hope to have reason to add a fifth and final star in my future dealings with the company. Original post: After having been a customer here for some time with no issues ever, two things have gone wrong -- one of them, very wrong -- within just the last month. First wrong: about a month ago when using my online account, I un-leased a number of goldbacks and realized about 60 minutes later that I had miscalculated and should have un-leased a different number. Wondering if the Alpine Gold staff might be willing and able to alter my numerical selection, I phoned. No one ever answered but, my mistake -- it was Good Friday and they were listed as closed. So I called the next day during their listed Saturday hours, but no one ever answered that day, either. It was not a holiday. By the time I got someone on the phone the following Monday, a man named John (whose callback number is based in New Hampshire, not Utah) informed me that Alpine would be unwilling to alter the un-leased amount. Okay. So they were unwilling to make an exception to accommodate a customer's mistake. I am not pleased, but I see that they're within their rights here. The next wrong, however, seems to be a substantial breach of contract: Anyone who leased goldbacks over the past years will know that the agreement was that, after un-leasing, the goldbacks would be available to the customer in 60 days. I un-leased on April 18th, meaning that the goldbacks should become available to me on June 17th. However, my online account says they won't be available until July 17th, which is 90 days later. This is a problem for me, as I've planned other financial events around the agreed-upon 60 days. A family member who had the same thing happen to his un-leased goldbacks called Alpine and spoke with this John again, who informed my family member that there are some kind of corporate changes going on at Alpine and un-lease dates are somehow being extended beyond the 60 days. This was done without our knowledge or consent, and apparently in breach of contract. John said he'd keep looking into it for us, but we haven't heard from him since last week. This is obviously a current and ongoing problem. I would be very pleased to report back with a resolution if such is forthcoming.

Love this way to buy and store goldbacks! Only downfall is the deposit processing time is too long.