Alpha Paw IncReviews of alphapaw.com

The same as many others, I had a very bad experience with this company which seems to be a sketchy operation. After I submitted my order, I received a lot of canned emails, but no response to my multiple requests about my order that missed the Christmas delivery by a mile. I finally received one vague email response from a person that offered no information. I submitted a dispute with PayPal, then suddenly I receive an email that same day with a shipping number that my order has shipped. However, when the package arrived, the mug was in a million pieces, as it was very poorly packaged and had no cushioning. I am requesting a refund or replacement, but do not hold out a lot of hope of getting either. In addition, the first email I received from them talks about how they are busy customizing the order, and this is all hand done, not by machines, so it takes time, blah blah. The reality is the pieces of the mug with the cats that were not part of the broken part are clearly done as a scan to the mug. This isn't some special handcrafted artisan type design. Also I notice that the web address they have on their PayPal account is thenaturalbarn dot com which goes to a landing placeholder page from the domain host, and not an actual website. Stay away.

The mug was Perfect! I asked For a preview before shipment. They sent it. I requested a change. They did it and it looked GREAT!! Thanks!

Excellent!!! Not a scam site. My order was perfect, wrapped well and shipped fast. Made my daughter very very happy. Thank you so much. I will do business with them again.

Mugs came out exactly how I wanted and arrived very quickly.

For the numerous customers who have not received their orders, here is language from the FTC's Mail or Telephone Order Rule - "The FTC's Mail or Telephone Order Rule regulates shipment and certain refunds for mail and telephone order merchandise. The Rule applies to merchandise that is ordered by mail, telephone, computers, and fax. Basically, it requires that mail and telephone order sellers ship orders to buyers within the time stated in the advertisement. If no time is stated in the advertisement, then the order must be shipped with 30 days after receiving the order. If the seller is unable to ship within the applicable time, the seller must notify the buyer of the delay and give the buyer the choice of either agreeing to the delay or canceling the order and receiving a prompt refund. If the delay is for 30 days or less, the buyer's failure to respond to a seller's delay notice may be treated as a consent to the delay. For delays beyond 30 days, or where a revised shipment date given in a delay notice cannot be met, the buyer must expressly agree to the delay." Buyers beware- this company is very questionable. The "CEO" represents as a small company with made in the US product, however the transparency section of Lulufam's facebook indicates the page is managed from the Philippines, Kenya, and India as well as the United States. Also, the same product is available through Gossby, Unifury, and My Dogs and the websites look very similar. It looks like this is some type of drop ship business model and the avatar program that produces the pictures for the mugs/pillows/blankets is available for those interested in running a business this way. Added to all of this, Lulufam clearly deletes truthful negative customer comments from their facebook and instagram accounts and is now driving "reviews" to this website in efforts to cloud the negative feedback of those who still have not received purchased products and have been given the run around. The Lulufam domain was set up in October 2019 and clearly intended to cash in on those trying to purchase Christmas gifts. If the "CEO" was truly overwhelmed with unexpected orders there would have been numerous remedies to offer customers who spent hard earned money on a Christmas gift for a loved one. Update to review - finally received the product on 1/15/20 - six weeks from time of order. Would not recommend this seller. Also completely bogus that Trustpilot allows the seller to "report" and block honest customer reviews. Defeats the purpose of a review site.

I'm so happy on how the cup turned out. The attention to detail is so amazing. I bought it for my daughter for Christmas and she absolutely loves it. Thank you so much

Nice work and fairly quick send.

Highest quality product delivered in a timely manner.