ALPAKAReviews of alpakagear.com

Response from ALPAKASep 26, 2024

Hi Alex, I’m really sorry to hear about your experience. Just to clarify, since July 2021, orders under €150 should have VAT included at checkout, so there shouldn't be any additional charges. For orders over €150, customs fees may apply upon arrival in your country. We strive to be transparent about these costs and appreciate your feedback. If you have any questions or need assistance, please let us know.

Response from ALPAKASep 26, 2024

Hi Traveler, I’m really sorry to hear about the delays with your order. It’s frustrating when expectations aren’t met, especially with shipping. We understand your concerns and appreciate your feedback. If you haven’t already, please reach out to our customer service team for assistance; they’ll be happy to help resolve this issue. Thank you for your patience.

Response from ALPAKASep 26, 2024

Hi Andy, I’m really sorry to hear about the trouble you’ve had with your order. That’s definitely not the experience we want for our customers. Delays can be frustrating, and it’s concerning that you haven’t received a response to your emails. Please reach out to us directly with your order details, and we’ll do our best to resolve this for you as quickly as possible. Thank you for your patience, and we appreciate your feedback.

Response from ALPAKASep 26, 2024

Hi VL, I’m really sorry to hear about your experience. It’s unacceptable that you haven’t received support and that your delivery took so long, especially with express shipping. We aim to provide clear communication and transparency regarding taxes and fees. Your feedback is invaluable, and I encourage you to reach out to us directly with your order details so we can address this properly. Thank you for bringing this to our attention.

Response from ALPAKASep 26, 2024

Hi Sean, I’m truly sorry to hear about your experience. It’s frustrating to feel unheard and unsupported, especially when you haven’t received your order. We take these matters seriously and aim to resolve issues quickly. I recommend reaching out again with your order details, as we want to make this right for you. Thank you for your feedback, and I hope we can improve your experience.

Response from ALPAKASep 26, 2024

Hi Edwin, I’m really sorry to hear about this situation. It’s frustrating when orders are delayed, especially when you have upcoming plans. I understand how important it is to receive a timely response. Please reach out to us directly with your order details, and we’ll do our best to resolve this and process a refund if necessary. Thank you for your patience, and we truly apologize for the inconvenience.

Response from ALPAKASep 26, 2024

Hi Guilherme, I’m really sorry to hear about your experience with the quality of the product. That’s not the standard we strive for, and I understand how disappointing this must be. Please reach out to our customer service team with your order details and any photos you have. We’d like to address your concerns and see how we can make this right for you. Thank you for your feedback.