ALPAKAReviews of alpakagear.com

Response from ALPAKASep 26, 2024

Hi Asmir, I’m sorry to hear about the delays with your orders. We understand how important prompt shipping is, and we strive to process all orders as quickly as possible. Most international orders ship from our warehouses in Hong Kong and China, while some items are available for faster domestic shipping from our Texas warehouse. We typically process orders within 24-48 hours on weekdays, with dispatch occurring within 24-72 hours after that. We offer three shipping options for the US, including free standard shipping for orders over $95. I appreciate your feedback and will ensure it’s shared with our team to help improve our service. If you have any other questions or need further assistance, please let us know!

Response from ALPAKASep 26, 2024

Hi Axel, We are sorry to hear about this. Kindly please drop us an email on [email protected] for us to assist you further. Thank you

Response from ALPAKASep 26, 2024

Hi George, I'm really sorry to hear about your experience. It's frustrating when things don't go as planned, especially with customer support. We strive to provide timely service, and it sounds like we fell short in your case. I appreciate you sharing your feedback, as it helps us improve. If there's anything else we can do to resolve this for you, please let us know. Thank you for giving us a chance to address your concerns.

Response from ALPAKASep 26, 2024

Hi Son, I understand your frustration regarding the return process and fees. Our return policy states that all items must be unworn and in original condition to be eligible for a full refund, minus any applicable fees. Unfortunately, we do not refund shipping costs or transaction fees, which can affect the total refund amount. We appreciate your feedback and will take it into consideration as we review our policies. If you have further questions or need assistance with your return, please reach out directly to our customer service team. Thank you for sharing your experience.

Response from ALPAKASep 26, 2024

Hi Ben, We are sorry to hear about this. Kindly please drop us an email on [email protected] for us to assist you further. Thank you

Response from ALPAKASep 26, 2024

Hi there, I'm really sorry to hear about your experience. We take feedback like yours seriously and want to help. Could you please provide your email address so we can look into this and see how we can assist you? Thank you!

Response from ALPAKASep 26, 2024

Hi there, I'm really sorry to hear about your experience. We take feedback like yours seriously and want to help. Could you please provide your order number so we can look into this and see how we can assist you? Thank you!

Response from ALPAKASep 26, 2024

Hi there, Thank you for taking the time to share your experience. We’re glad to hear you find the product decent, but we sincerely apologize for the slow shipping and the delays in our email response. Your feedback is crucial, and we’re actively working to improve our processes. If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help!