ALPAKAReviews of alpakagear.com

Response from ALPAKAOct 4, 2024

Hello Daniel, We are sorry for the inconveniences caused in regards to this experience. We understand your concerns regarding the cancellation of your order and the reasons provided. We would like to clarify that we encourage the use of PayPal for payment as it offers added protection against fraud, which helps us ensure a secure transaction for both parties. This method allows us to process orders efficiently Please feel free to reach out to us at [email protected] if you have any further questions

Response from ALPAKASep 12, 2024

Hello Revo. We are sorry to hear about this. Kindly please drop us an email on [email protected] for us to assist you further. Thank you

Response from ALPAKASep 12, 2024

We are sorry to hear about your experience. Please contact us directly at [email protected] for us to look into your situation clearly for the product that you have purchased.

Response from ALPAKASep 12, 2024

We truly appreciate your feedback and are sorry to hear about your frustration with our return policy. As mentioned previously in response to your email in regards to your enquiry to organize a return within Europe, we are sorry that we are not able to as our return process is indeed limited to our warehouses in the US and Australia and it is stated as well on our returns page on our website. https://alpakagear.com/pages/returns We understand that this can be inconvenient for our international customers, and we sincerely apologize for any confusion or inconvenience this may have caused.

Response from ALPAKASep 26, 2024

Hi JB, I’m truly sorry to hear about your experience. It’s clear that we fell short in several areas, and I understand your frustration. Your feedback about the incorrect name and lack of tracking information is invaluable, and I’ll ensure it’s addressed with our team. I apologize for not being able to fulfill your request for a replacement and for the inconvenience this has caused. It’s our goal to provide a better experience, and I’m disappointed we didn’t meet your expectations. Regarding your concerns about reviews, I appreciate you bringing this to our attention. Transparency is important to us, and we want all voices to be heard. If you’d like, I can assist you further or escalate your concerns. Thank you for sharing your experience, and I hope we can regain your trust in the future.

Response from ALPAKASep 12, 2024

Hello Alex, We are sorry to hear about this. Kindly please drop us an email on [email protected] for us to assist you further on your return refund. Thank you

Response from ALPAKASep 26, 2024

Hi Mr Tom, Thank you for sharing your feedback. I’m sorry to hear about your experience with shipping and the return process. We understand how frustrating this can be, especially when expectations aren’t met. Your concerns about our shipping and returns policy are important to us, and we’ll be reviewing them to ensure they’re fair and transparent. I’m glad to hear the product itself met your needs, but I completely understand your decision not to shop with us again under these circumstances. If there’s anything we can do to make this right, please let us know. We appreciate your input as we strive to improve.

Response from ALPAKASep 26, 2024

Hi Shaun, Thank you for your feedback. I’m glad to hear you’re happy with the product itself! I completely understand your frustration regarding the additional fees upon delivery. To clarify, since July 2021, EU VAT is charged at checkout for orders under €150, ensuring there are no hidden costs. However, for orders over €150, VAT may be charged when the package arrives, which can lead to unexpected costs. We appreciate your insights, and we’ll work on making this information clearer for future customers. Your experience is important to us, and we hope you might consider giving us another chance in the future.