Dan V.
Dropped Calls, Buggy App, Crappy UI, Poor Service
The title really says it all. Everything Aloware is plagued by non-stop error messages, dropped calls, poor call quality, and stupid stuff like the mute button somehow being initiated every 3-11 seconds. Certain incoming calls and SMS messages didn't trigger alerts resulting in our customers being upset and taking their business elsewhere. It also took more than four weeks to port our numbers from our previous carrier, during which time we were charged for the numbers we couldn't use. To top it off, customer service is exceedingly poor. It's easy to reach someone - and hard to reach anyone with the skills or authority to resolve issues.