Tilda F.
Good apartment, but communication and safety issues
Booking was simple and convenient, roommates were great, and the apartment was in decent condition for NYC standards. However, I experienced several serious issues during my stay. We had no warm water for 3 days, meaning I had to shower at a friend’s apartment. About a month into my stay, something was changed with the locks and I was locked out of the apartment from 6 PM until 4 AM. Support kept telling me I would get an email “in a few minutes,” but I ended up having to sleep at a friend’s place without access to my room, clothes, or shower. As a young woman alone in NYC, this felt very unsafe and unacceptable. I also received no refund for the night. The AC was also installed in May, even though the apartment was already reaching around 90°F in April. Lastly, they do not clearly communicate that leases can apparently only end on the 15th or last day of the month, which resulted in me paying for extra days I will not even stay there for. When I raised this issue, I was repeatedly told “it’s in the agreement,” but I could not find this stated anywhere clearly. Overall, there are positives, but communication and handling of tenant issues need major improvement.
Response from Alohause WorldJun 15, 2026
Dear Tilda, Thank you for sharing your feedback regarding your stay. At Alohause, we always strive to do our absolute best to ensure that all of our tenants enjoy a pleasant and comfortable experience in our properties. However, to ensure an accurate representation of the events, we would like to clarify the points mentioned in your review, as they do not fully align with our records: 1. The temporary water issue was caused by a city/neighborhood-wide water outage that affected the entire local grid and building line. This was a public utility matter completely outside of Alohause’s control. 2. As is standard practice every year in New York, A/C units were installed during the month of May. This schedule is dictated by when seasonal weather transitions permit and require them, ensuring both tenants comfort and safety guidelines are met. 3.Our policies regarding lease terms, fixed end dates, and notice periods were explicitly communicated and established during your initial booking process, as is standard practice for all our tenants. 4. The door locks were never changed, modified, or altered. Upon receiving your access report, our maintenance team responded, inspected, and confirmed the system's full functionality in less than 24 hours. We sincerely regret that your perception of our service did not meet your expectations. Thank you for choosing to stay with us, and we wish you all the best in your future endeavors. Warmly, The Alohause Team