Almond MuseReviews of almondmuse.com

Response from Almond MuseJul 16, 2025

Dear Thao, Thank you for sharing your feedback. We are truly sorry to hear that you are disappointed with your experience and appreciate the opportunity to provide some clarity. Prior to this review, our team responded to your message directly to explain the options available under our return policy. As stated on our website, we do offer refunds for full-priced items that are returned in acceptable condition. However, in this particular case, the item you purchased was part of our discounted collection, which is clearly noted on the product page. For discounted items, our policy offers store credit, not a monetary refund. We understand this may not have been the resolution you were hoping for, but our policies are designed to be transparent and are consistently applied to ensure fairness to all customers. If you would like to return the item for store credit, our team is available and happy to assist you with the process. Once the item is received and reviewed, store credit is issued promptly. We take great care in the design and production of our garments and stand by the quality of our collection. While we regret that this particular item did not meet your expectations, we remain committed to providing thoughtful, respectful service and welcome the opportunity to assist you further. Kind regards, Almond Muse Customer Support

Response from Almond MuseJul 16, 2025

Dear Katerina, Thank you for your feedback. We are very sorry that your experience with us has not met your expectations. We want to clarify that the dress you received is made of cotton, as stated on our website. Unfortunately, it was incorrectly tagged as polyester at the manufacturing stage. This was an error on the garment label, not in the product material itself. We’ve already addressed this issue directly with our factory to ensure that tags and listings are consistent moving forward. Regarding your comment comparing our products to Shein, we want to assure you that we do not sell or resell fast fashion items. We work closely with our own vetted production partners. While styles may appear similar to those found elsewhere, our garments undergo a careful process of fabric testing, sample exchanges, and on-site factory visits to ensure quality standards that are distinctly different. As we have already explained in our communication with you, the dress was purchased during a sale period. According to our store policy, which is clearly stated on our website, sale items are eligible for store credit only. In this case, we have offered a full store credit as a goodwill gesture, given the confusion caused by the mislabeling. We understand that you may prefer a different outcome, but we remain committed to fairness and transparency, both in our policies and our customer service. Warm regards, Almond Muse Customer Support

Response from Almond MuseJul 15, 2025

Bonjour Floriane, Merci pour votre retour. Nous tenons à préciser qu’Almond Muse est une marque indépendante et n’a aucun lien avec House of CB. Nous sommes désolés que votre expérience n’ait pas été satisfaisante. Toutes les demandes adressées à notre service client sont traitées par de véritables conseillers. Nous n’utilisons pas de réponses automatiques, à l’exception du chatbot présent sur notre site, conçu uniquement pour répondre aux questions simples et immédiates. Nous accordons une grande importance à la qualité de nos produits et à la satisfaction de nos clientes. Si quelque chose n’a pas répondu à vos attentes, n’hésitez pas à nous contacter à [email protected] avec votre numéro de commande. Nous serons ravis de vous aider. Cordialement Service Client Almond Muse

Response from Almond MuseJul 15, 2025

Hello Jissara, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and delay in communication you experienced. We understand how frustrating it must have been to have your order cancelled due to shipping limitations to Cape Verde, and we regret that this was not communicated more promptly. We can confirm that your refund has now been processed, and you should receive confirmation shortly. If you have any further questions or if there’s anything else we can do to assist, please don’t hesitate to reach out to our customer care team. We truly value your understanding and patience, and we’re working to improve our processes to ensure a smoother experience for all our customers in the future. Thank you for your patience and understanding. Kind regards, Almond Muse Customer Support

Response from Almond MuseJul 21, 2025

Dear Kaja, We’re truly sorry to hear about your experience and completely understand how upsetting this must have felt. Please know that tracking details are always shared with our customers at the time of dispatch, and we did not receive any contact or delivery concern on our end during this time. That said, we absolutely want to assist you and ensure everything is resolved. Please reach out to us directly at [email protected], our client care team is here to help and will gladly look into this for you with care and urgency. With appreciation, Almond Muse Customer Support

Response from Almond MuseJul 21, 2025

Dear Kaja, We're delighted to hear your dress arrived quickly and that it captured your heart. It means so much to us that you took the time to share your experience. Thank you for your kind words and recommendation. We hope your Almond Muse piece makes you feel every bit as beautiful as you are. With appreciation, Almond Muse Customer Support

Response from Almond MuseJul 18, 2025

Dear Ana, Thank you for taking the time to share your experience. We’re genuinely sorry to hear we didn’t meet your expectations. At Almond Muse, we pride ourselves on designing statement pieces for extraordinary women, crafted with care, intention, and a focus on timeless elegance. We’re deeply disappointed to hear that your dress didn’t reflect the premium standard we aim for in both craftsmanship and presentation. Regarding your return request, we’re equally sorry if our team’s communication felt impersonal or slow. While our customer experience policy includes confirming return eligibility and reasons, especially for international orders where customs protocols and quality assurance are involved, we acknowledge that this should never come at the cost of clarity or efficiency. If you felt this process added unnecessary friction, we sincerely apologize. We’ve taken your feedback seriously and are actively reviewing this interaction with our customer care team. Your insights help us uphold the promise we make to our community: delivering not only memorable garments, but also service that reflects the caliber of our brand. We’d still love the opportunity to make this right. Please email our support lead directly at [email protected] with the subject line “Trustpilot Escalation – [Your Order Number]” and we will prioritize your case immediately. Thank you again for your honesty. We’re always listening, learning, and striving to improve. Warm regards, Almond Muse Customer Support

Response from Almond MuseJul 17, 2025

Ciao Maria, Ci dispiace sapere che il prodotto non ha soddisfatto le tue aspettative. In Almond Muse, ci impegniamo ogni giorno per offrire capi di qualità, realizzati con tessuti selezionati e dettagli curati. Ogni pezzo passa attraverso controlli rigorosi prima della spedizione. Siamo spiacenti se la tua esperienza non ha rispecchiato i nostri standard e vogliamo fare il possibile per rimediare. Per quanto riguarda il servizio clienti, stiamo attualmente gestendo un volume elevato di richieste. Ti assicuriamo che il nostro team sta lavorando con impegno e riceverai una risposta al più presto. La tua comunicazione non è stata ignorata e ti ringraziamo per la pazienza. Grazie per aver condiviso la tua esperienza. Almond Muse Customer Support