Almond Muse is committed to creating well designed pieces that combine simplicity and elegance.Our focus is on timeless styles with quality craftsmanship, offeringversatile dresses made to be worn effortlessly for any occasion.
Almond Muse (almondmuse.com) has 643 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
almondmuse.com
Website
almondmuse.com
Category
Clothing & Underwear
Location
Fort Pierce, Florida
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Je constate que je ne suis malheureusement pas la seule à être extrêmement déçue. J’aurais vraiment aimé lire les avis avant de commander.
Je confirme totalement les retours négatifs :
1. Qualité médiocre
2. Taille beaucoup trop grande
3. Service client inexistant
4. Frais de retour à VOS frais
5. Promotions trompeuses pour éviter les remboursements et vous obliger à racheter
Je déconseille fortement. À éviter.
Response from Almond MuseMar 24, 2026
Bonjour Kelly,
Nous sommes sincèrement désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Chez Almond Muse, nous sommes fiers de nos créations et du service que nous offrons, et nous sommes navrés de constater que cela ne s'est pas reflété dans votre commande.
Permettez-nous de clarifier quelques points importants. Bien que nous proposions une politique de retour ou d'échange de 30 jours pour les articles éligibles, certaines conditions s'appliquent, notamment le statut de l'article (promotionnel ou non) et sa conformité à nos normes de retour et d'assurance qualité. Ces conditions sont clairement indiquées sur notre page dédiée et lors du paiement. Nous comprenons que, dans certains cas, l'expérience puisse paraître encore floue, et nous travaillons constamment à l'améliorer.
Nous serions ravis d'examiner votre commande en détail et de vous apporter une aide supplémentaire. Veuillez nous contacter à l'adresse [email protected] en indiquant votre numéro de commande, et notre équipe se fera un plaisir de vous assister.
Cordialement,
Service Client Almond Muse
MV
maddie V.
The dress I ordered look different than…
The dress I ordered look different than the picture but they were helpful with the return.
Response from Almond MuseMar 23, 2026
Hi Maddie,
Thank you for your feedback! We’re sorry to hear that the dress didn’t fully match your expectations, but we’re glad our team was able to assist you with the return.
We truly appreciate you taking the time to share your experience, as it helps us continue improving.
With care,
Almond Muse Customer Support
AM
Andreea Maria S.
Lovely 😍
The delivery of the dress was veeery long. Not sure why but the dress is lovely 😍
Response from Almond MuseMar 23, 2026
Hi Andreea Maria,
Thank you for your feedback! We’re sorry to hear that the delivery took longer than expected, but we’re so glad to know that you love the dress.
We truly appreciate your patience and your kind words, it means a lot to us!
With care,
Almond Muse Customer Support
RF
Rebecca F.
I ordered 3 dresses and received 2.
I ordered 3 dresses from the by two get one sale on Feb. 12th - thinking "wow, these would be great for the event I'm attending 3.5 weeks from now!" with their site stating quick shipping I was excited and hopeful.
Though I should have listened to my intuition buying these through instagram... the dresses arrived on March 13th - after my event happened, and I'm missing one of them.
These are not made in the US, and it took two weeks to ship from overseas, I'm afraid I'm going to end up with a letter from FedEx notify me that I owe them more for shipping because of the damn tarriffs.
When you receive your tracking information, through shoppay, it looks like the company is located in NY ... it is in-fact not in NY.
My experience with them:
I reached out the last week of February to check in on the eta, the customer service team said they had an unexpended influx of orders from the sale and they were behind on available product and shipping. I asked if any of the dresses that I had ordered were available and in stock, thinking that even if one showed up I would be good for my event.
They said two of them were available, but that they could not ship anything separately. Because of the inconvenience they said they would add a pair of earrings to my order. Okay, I get it, I own a shop myself and get when things sell out and you have to wait to stock more...
The dresses and the earrings they added to the order arrived on March 16th, long after my event was over - and I'm missing one of the dresses.
I don't order clothes online very often, and thinking nothing of keeping the packaging, I tossed the packaging in the trash and tried on the dresses I did receive.
I reached out to the customer service team to alert them of the missing dress and they have requested images of the packing as well as the products I did receive - assuming to check if the packaging was destroyed in transit if a dress fell out.
I let them know that I no longer had the packaging in my possession and that the packaging was intact when I received the shipment. I did send them photos of the two dresses I received.
They responded with an understanding email and said their team would get back to me in a few days with a resolution.
I just received another email asking for photos of the packaging again - which is completely aggravating.
I have little confidence that I will be receiving the 3rd dress and am starting to think that they offered the sale just to lure customers in and not follow through with the promise.
Dress Quality:
As for the quality of dresses themselves - that's why this post gets 2 stars instead of 1. They are decent, I was surprised. The boning in the corset part is actually there and with a little steam press, these dresses are presentable. The fabric is decent and doesn't feel like a halloween costume.
The Amalfi dress that presents on the website to be a little fluffy in the skirt area, I think if I add a petticoat under it it will complete the look.
The Rosalind dress, unsure if it's my body shape or the dress itself, I have pretty basic measurements, I ordered a Large, the hips and length are fabulous, however the bra area of the dress is far too large for me even with a like two sizes up push up bra. (I am a B cup.) I was really hoping that the corset style top would hug and support my torso - it does not, I likely won't be able to wear it without a potential costume malfunction.
Response from Almond MuseMar 23, 2026
Hi Rebecca,
Thank you for taking the time to share such a detailed experience. We’re truly sorry to hear about the delays, the missing item, and the inconvenience this caused, especially as the dresses were intended for a specific event. We completely understand how frustrating and disappointing this must have been.
At Almond Muse, we take pride in our service and communication, and it’s clear that in this case we fell short of expectations. Delays due to high demand are never ideal, and we sincerely apologize that your order did not arrive in time and that it was incomplete.
Regarding the missing dress, our team may request packaging photos as part of a standard investigation process with our logistics partners. That said, we understand your situation and apologize for any repeated or frustrating requests. This is certainly not meant to inconvenience you further, and we appreciate you already providing photos of the items received.
We would like to ensure this is resolved properly for you. Please reach out again to [email protected] with your order number and reference this review so our team can prioritize your case and provide a clear resolution regarding the missing item.
We also appreciate your balanced feedback on the dress quality and fit, as it helps us continue improving both our designs and sizing consistency.
Thank you again for bringing this to our attention.
Kind regards,
Almond Muse Customer Support
NM
Nadia M.
I had a really disappointing experience…
I had a really disappointing experience with Amend Muse.
I purchased a dress that looked beautiful online, but when it arrived, it was completely different from what was shown in the photos. The skirt had none of the puffiness or structure advertised — it looked flat and poorly made. On top of that, the quality felt very cheap and not worth the price at all.
The return process made things even worse. Not only do you have to cover the return shipping yourself (which cost me around $40 AUD), but refunds aren’t straightforward either. I was told they don’t usually offer full refunds and that mine would be an “exception,” which honestly doesn’t inspire confidence.
In today’s online shopping world, most brands offer easy returns and even provide return labels. This experience felt unnecessarily difficult and far from customer-friendly.
Overall, I wouldn’t recommend purchasing from them. The quality doesn’t match the expectations set by their website, and the return process is frustrating and costly.
Response from Almond MuseMar 23, 2026
Hi Nadia,
We’re truly sorry to hear about your experience and understand how disappointing this must have been. At Almond Muse, we take pride in the presentation and quality of our pieces, so it’s upsetting to hear that the dress did not meet your expectations in terms of structure and overall feel.
Please allow us to clarify a few important points. While we do offer a 30-day policy for returns or exchanges on eligible items, certain conditions do apply, such as the item’s sale status and whether it meets our quality assurance return standards. These policies are clearly outlined both on our policy page and during checkout. We understand that in some cases the experience may still feel unclear, and that is something we are continuously working to improve.
We also understand that international return shipping costs can be inconvenient, and we appreciate your feedback on this. Your comments help us continue improving both our processes and communication.
We would love the opportunity to review your order in detail and support you further. Please reach out to us at [email protected] with your order number, and our team will be happy to assist.
Kind regards,
Almond Muse Customer Support
AA
Alessia A.
State attenti perché questo sito è uno…
State attenti perché questo sito è uno SCAM enorme.
Ordino 3 vestiti, arrivati dopo più di due settimane, la qualità è PESSIMA. Per farvi capire il tessuto sembra quello di un costume da bagno, ma più fine. In più non è possibile fare il reso e riavere i soldi, ma solo riacquistare sul loro sito.
Response from Almond MuseMar 19, 2026
Ciao Alessia,
Ci dispiace molto per la tua esperienza e ci rammarichiamo che tu ti senta così. Noi di Almond Muse siamo orgogliosi di offrire ai nostri clienti articoli di qualità e un'esperienza di acquisto positiva, quindi ci dispiace sapere di non essere stati all'altezza delle tue aspettative.
Permettici di chiarire alcuni punti importanti. Sebbene offriamo una politica di 30 giorni per resi o cambi sugli articoli idonei, si applicano alcune condizioni, come lo stato dell'articolo (in saldo) e il rispetto dei nostri standard di qualità per i resi. Queste politiche sono chiaramente indicate sia nella pagina delle politiche che durante il checkout. Comprendiamo che in alcuni casi l'esperienza possa risultare poco chiara e ci impegniamo costantemente per migliorarla.
Saremmo lieti di esaminare il tuo ordine in dettaglio e di fornirti ulteriore assistenza. Ti preghiamo di contattarci all'indirizzo [email protected] indicando il numero d'ordine e il nostro team sarà felice di aiutarti.
Cordiali saluti,
Assistenza Clienti Almond Muse
TA
Taylor
If I could do zero stars I would
If I could do zero stars I would. Scam artist! Don’t purchase from them. Manipulates their policy’s to make it impossible to get money back! Save your time and money, shop elsewhere
Response from Almond MuseMar 19, 2026
Hi Taylor,
We’re truly sorry to hear that you feel this way and regret that your experience did not meet your expectations. At Almond Muse, we take pride in providing clear policies and fair service, and it’s disappointing to hear that this was not your impression.
Please allow us to clarify a few important points. While we do offer a 30-day policy for returns or exchanges on eligible items, certain conditions do apply, such as the item’s sale status and whether it meets our quality assurance return standards. These policies are clearly outlined both on our policy page and during checkout. We understand that in some cases the experience may still feel unclear, and that is something we are continuously working to improve.
We would love the opportunity to review your order in detail and support you further. Please reach out to us at [email protected] with your order number, and our team will be happy to assist.
Kind regards,
Almond Muse Customer Support
AK
Anouk K.
Jurken komen totaal niet overeen met de…
Jurken komen totaal niet overeen met de foto’s. Je krijgt je geld niet terug als je iets terug wil sturen. Niet bestellen
Response from Almond MuseMar 18, 2026
Hallo Anouk,
Het spijt ons zeer te horen dat uw ervaring niet aan uw verwachtingen voldeed. Bij Almond Muse zijn we er trots op onze producten zo nauwkeurig mogelijk weer te geven, dus het is teleurstellend dat u vond dat de artikelen niet overeenkwamen met de foto's.
Graag willen we u laten weten dat ons retourbeleid bepaalt dat artikelen in de uitverkoop alleen in aanmerking komen voor een tegoedbon. Artikelen tegen de volledige prijs kunnen worden geretourneerd voor een terugbetaling of een tegoedbon, mits ze voldoen aan onze retourvoorwaarden. Dit beleid staat duidelijk vermeld op onze website en tijdens het afrekenproces.
We willen graag uw bestelling bekijken en u verder helpen. Neem contact met ons op via [email protected] met uw bestelnummer, zodat ons team u kan helpen.
Met vriendelijke groet,
Klantenservice van Almond Muse
