Almond Muse is committed to creating well designed pieces that combine simplicity and elegance.Our focus is on timeless styles with quality craftsmanship, offeringversatile dresses made to be worn effortlessly for any occasion.
Almond Muse (almondmuse.com) has 643 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
almondmuse.com
Website
almondmuse.com
Category
Clothing & Underwear
Location
Fort Pierce, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The best experience with a company agent. They were so prompt to response and nice. And the amazing products as well.
Response from Almond MuseMay 11, 2026
Dear Loredana,
Thank you very much for your incredibly kind review.
We are truly delighted to hear that your experience with our team felt so positive, responsive, and pleasant from start to finish. Providing warm and timely support is something we care deeply about, so your words genuinely mean a lot to us.
It is also wonderful to know that you are happy with the products themselves. Hearing that both the service and the pieces left such a strong impression truly makes our day.
Thank you again for your support and thoughtful feedback.
With care,
Almond Muse Customer Support
AT
Amina T.
Received a very friendly email
Received a very friendly email! And am now waiting for my response.
Response from Almond MuseMay 11, 2026
Dear Amina,
Thank you very much for your kind review.
We are truly pleased to hear that your first interaction with our team felt warm and welcoming. Creating a friendly and supportive experience from the very beginning is something we care deeply about.
We also sincerely appreciate your patience while waiting for the next update, and we look forward to continuing to assist you.
Thank you again for your thoughtful feedback and support.
With care,
Almond Muse Customer Support
GI
Giada
Belli ma al di sotto dell’aspettativa
Gli abiti sono molto belli esteticamente e, una volta indossati, vestono anche bene. Tuttavia, la qualità non è stata quella che mi aspettavo considerando il prezzo. I tessuti sono completamente in poliestere con solo il 5% di elastane, e al tatto risultano piuttosto economici rispetto a come vengono presentati sul sito.
Inoltre, i modelli ricordano molto quelli di un’altra nota catena di abiti, ma con una qualità decisamente inferiore nei materiali e nelle rifiniture. Per quanto i vestiti siano carini e io li utilizzerò comunque, credo sinceramente che per questa qualità dovrebbero costare almeno la metà, soprattutto perché nella stessa fascia di prezzo si possono trovare alternative migliori.
Anche la spedizione è stata piuttosto lenta: ho aspettato circa tre o quattro settimane per ricevere l’ordine, e le risposte via email dal servizio clienti arrivavano spesso dopo diversi giorni.
Avevo pensato di effettuare il reso, ma dovendo pagare personalmente la spedizione di ritorno ho preferito tenerli e apportare qualche piccola modifica a uno dei tre vestiti.
Complessivamente sotto le aspettative ma leggendo alcune recensioni mi ero preoccupata molto di più
Response from Almond MuseMay 11, 2026
Gentile Giada,
la ringraziamo sinceramente per aver condiviso un feedback così dettagliato e onesto sulla sua esperienza.
Siamo lieti di sapere che gli abiti le siano piaciuti dal punto di vista estetico e della vestibilità, ma comprendiamo perfettamente la sua delusione riguardo alla qualità dei materiali rispetto alle aspettative create dal prodotto e dal prezzo. Comprendiamo anche quanto tempi di spedizione più lunghi del previsto e risposte non sempre tempestive possano aver inciso negativamente sull’esperienza complessiva.
Apprezziamo molto anche il fatto che abbia condiviso il suo punto di vista in modo equilibrato e costruttivo. Feedback come il suo è estremamente importante perché ci aiuta a comprendere meglio le aspettative dei clienti non solo sul design, ma anche sui materiali, sulla qualità percepita e sull’esperienza complessiva di acquisto.
La ringraziamo inoltre per la pazienza dimostrata durante tutto il processo e per aver comunque dato una possibilità agli abiti ricevuti.
With care,
Almond Muse Customer Support
SS
Sara S.
I wish I could give zero stars
I wish I could give zero stars. I ordered a dress from Almond Muse for $120, excited by the beautiful photos on their website. What arrived was a complete disappointment — the quality was so poor it looked nothing like what was advertised. The fabric was thin and cheap, the color was a completely different shade of yellow than shown online, and to top it off, the dress arrived with parts of it already coming apart at the seams. It looked like a product from a completely different brand.
I immediately contacted their team to request a return and full refund. After weeks of back and forth, all they offered was store credit (for a brand I would never trust again) and an insulting 10% partial refund as a "gesture of goodwill."
Almond Muse knows exactly what they are doing: selling low-quality, misrepresented items at discounted prices, hiding behind a "sale items policy" to avoid any accountability, and leaving customers with no real resolution.
$120 is not a small amount of money. I am a real customer who trusted this brand and was completely let down. Save yourself the frustration, the disappointment, and the money. There are plenty of honest brands that actually stand behind their products.
Almond Muse — do better.
Response from Almond MuseMay 11, 2026
Dear Sara,
We are truly sorry to read about your experience and completely understand how disappointing and frustrating this situation has been for you.
Receiving an item that did not meet your expectations in quality, color, and construction, especially after being excited to receive it, would understandably feel very upsetting. We also recognize how discouraging it must have been to go through weeks of communication and still feel that the resolution offered did not align with the seriousness of your concerns.
Your feedback regarding the condition of the dress and your overall experience is important and deserves a careful review.
Please email our customer service team at [email protected] and include your order number along with any photos previously shared, so we can identify your case immediately, especially if the name on your order differs from the one shown on your review. Kindly also mention that you sent an inquiry through Trustpilot so your case can be located quickly and followed up on with the attention it deserves.
We genuinely appreciate you taking the time to share your experience. Feedback like this is never easy to read, but it is important, and we would value the opportunity to review your case further and assist you appropriately.
With care,
Almond Muse Customer Support
YJ
Yeonni J.
It's definitely a scam company—shipping…
It's definitely a scam company—shipping from China and using AI for customer service. The phone number is another BS. Nobody picks up the phone. Oh ya, and the store credit only BS once you want to return the cheaply made, weird-fitting dress!
Response from Almond MuseMay 11, 2026
Dear Yeonni,
We are truly sorry to read about your experience and understand how frustrating and disappointing this situation has been for you.
Not being able to receive the level of support or reassurance you were hoping for, especially when concerns arise regarding fit, quality, and returns, can understandably leave a very negative impression. We also recognize how discouraging it can feel when the overall experience does not align with your expectations from the brand.
Your feedback deserves a proper and careful review.
Please email our customer service team at [email protected] and include your order number in your message so we can identify your case immediately, especially if the name on your order differs from the one shown on your review. Kindly also mention that you sent an inquiry through Trustpilot so your case can be located quickly and followed up on with the attention it deserves.
We genuinely appreciate you taking the time to share your feedback and would value the opportunity to review your case further and assist you appropriately.
With care,
Almond Muse Customer Support
JU
Julia
Tracking number is a scam
Tracking number is a scam. No information provided.
Response from Almond MuseMay 8, 2026
Dear Julia,
We are truly sorry to read about your experience and understand how frustrating and concerning this must feel.
Receiving a tracking number without seeing clear information or movement would understandably cause uncertainty, especially when you are waiting for an important order update.
Your concern deserves a prompt and careful review.
Please email our customer service team at [email protected] and include your order number along with the tracking number you received, so we can identify your case immediately and review the shipment details more closely. Kindly also mention that you sent an inquiry through Trustpilot so your case can be prioritized and followed up on with the attention it deserves.
We genuinely appreciate you taking the time to share your feedback and would value the opportunity to assist you further.
With care,
Almond Muse Customer Support
TP
Tamara P.
I’ve never written a negative review…
I’ve never written a negative review before, which makes this especially disappointing. I’m extremely frustrated with how Almond Muse handled both my return and a missing package.
I submitted my return promptly and shipped the items back at my own expense (nearly $30), only to be told I would receive store credit because the items had since gone on sale. That policy was not made clear at the time of purchase.
On top of that, my second package appears to be lost, with tracking frozen for weeks and no meaningful resolution offered.
I’ve respectfully requested refunds multiple times and have been met with very little help. Overall, this experience has been incredibly frustrating, and unfortunately I can’t recommend ordering from this company.
Response from Almond MuseMay 8, 2026
Dear Tamara,
We are truly sorry to read about your experience and completely understand how frustrating and disappointing this situation has been for you.
Having to manage a return at your own expense, then feeling caught off guard by the outcome, while also dealing with a second package that appears delayed or unresolved, would understandably make the entire experience feel exhausting and discouraging. We also recognize how disappointing it is to feel that your concerns were not addressed in the way you had hoped after reaching out respectfully multiple times.
Your feedback deserves a careful and thorough review.
Please email our customer service team at [email protected] and include your order number along with any return tracking details related to the returned package, so we can identify your case immediately, especially if the name on your order differs from the one shown on your review. Kindly also mention that you sent an inquiry through Trustpilot so your case can be located quickly and followed up on with the attention it deserves.
We genuinely appreciate you taking the time to share your experience and would value the opportunity to review your case further and assist you appropriately.
With care,
Almond Muse Customer Support
MM
Maja M.
No refund
I ordered a dress on March 14th. Unfortunately, the courier service in my country lost the package. Since the package was marked with a value of $8 without my knowledge, that is the amount I received as compensation from the courier service.
Unfortunately, I have not received any response from Almond Muse regarding the resolution of this situation, even though I paid for shipping protection. I have sent them multiple emails with all the evidence and also contacted them on Instagram, but I have not received any replay until I posted comment on Instagram. I got a replay that they will return me 8$??? For a dress that I paid 110$. So if you have any problem with your order, know that you will not get your money back regardless if you paid shipping protection.
Response from Almond MuseMay 8, 2026
Dear Maja,
We are truly sorry to read about your experience and completely understand how frustrating and upsetting this situation must feel.
Having an order lost during delivery is already stressful on its own, and we understand how disappointing it must have been to feel that the outcome and follow up regarding the compensation did not reflect your expectations, especially after purchasing shipping protection and providing supporting documentation.
We also recognize how discouraging it is to feel that you had difficulty receiving a response while trying to resolve the matter.
Your concern deserves a careful and thorough review.
Please email our customer service team at [email protected] and include your order number along with any claim documentation or courier correspondence related to the lost package, so we can identify your case immediately, especially if the name on your order differs from the one shown on your review. Kindly also mention that you sent an inquiry through Trustpilot so your case can be located quickly and followed up on with the attention it deserves.
We genuinely appreciate you taking the time to share your experience and would value the opportunity to review your case further and assist you appropriately.
With care,
Almond Muse Customer Support
