Susan
Best customer service
I inadvertently clicked a wrong button when ordering which generated an almost $15 shipping charge. While they weren't able to change it immediately - and I didn't want to cancel the order and start again - they promised they would do it the next day. Mercy called the next day to say that the person who did this was out but that she'd have it credited as soon as he returned and she'd call to let me know it was handled. Two days later, Mercy called to say that she was taking care of it herself but needed my credit card info to do it. Done. Just like that. In an online age when just getting to speak to a representative is a struggle, Mercy came through with flying colors. I will continue to use Allvet for my pets.



