All Vet Supply Reviews | Read Customer Reviews of allvetsupply.com

All Vet Supply Reviews | Read Customer Reviews of allvetsupply.com

All Vet Supply reviews

1,990 approved reviews, newest moderated first

mickey
Dec 12, 2015
Good experience
No problems with ordering and shipment came in just a couple of days.
Report
Super S.
Dec 9, 2015
First Time User
All in all was a fairly easy process. Took longer than expected for the item ordered to be delivered.
Report
serg
Dec 9, 2015
don't rough it
got what i wanted fast and at a reasonable rate
Report
Code
Dec 4, 2015
Prompt shipment but merchandise is lost somewhere in the USPS!
Prompt shipment but merchandise is lost somewhere in the USPS! I've reordered and hopefully this one will make it to my house.
Report
William G.
Dec 3, 2015
BIG Thumbs Up!
Excellent prices, timely service.
Report
Code
Dec 3, 2015
Good Price, Great Service, On Time
I placed an order online for medicine our cat needed right away. A couple of hours later I got a call from the company due to a question about our credit card. The young lady was polite, efficient and sorted out the issue quickly. To my relief the meds arrived earlier than expected. They are the type that need to be refrigerated, and I could see the company did a good job of keeping the bottle cold all the way to our home. A good experience all the way around.
Report
Fred
Dec 3, 2015
Negative
Twice I have ordered from All Vet Supply. They are very slow to fill orders (multiple days). Communications from All Vets is non-existent. It took multiple enquiries on my part to try and get someone to tell me the status. Basically their customer support folks verbally shrugged their shoulders, by saying that "the delays are just the way it is". Cancelled my second order (approx $300), and ordered off of Amazon. Had my order from Amazon 2 days later. Based on my experiences, I would not place an order with these folks.
Response from All Vet SupplyDec 3, 2015
The issue with this order was that the customer placed a $394.00 order with a credit card billing address in Texas and was trying to ship it to an R.V. park in Arizona. Due to credit card fraud, it is our policy to verify the identity of people who place orders shipping to different addresses. In this case, we attempted to do just that and tried to contact the customer several times via email and over the phone. He did not return our phone calls or emails so the comment about "customer service folks shrugging their shoulders" is false. We were never able to communicate with him. Since we could not verify the identity of the customer due to not being able to communicate with him, we cancelled the order. He was never charged for the order. We always strive on quality customer service and if you read our customer reviews, you will see that most customers are very happy with our service. It is unfortunate that we could not satisfy your needs but as was mentioned, we were never able to communicate with you.
Report
Allegra
Dec 1, 2015
Great service
Timely service - well packed and shipped. Outstanding.
Report