JB
good service but had to call 3X
Good customer service, but had to call 3X cause they had the fax # of the vet wrong, twice.
We are a family owned business and have been growing since opening in 2001. Through the years we have amassed a large client base consisting of veterinarins, resale companies and end users from all over the world. We strive to give every customer that personal attention that has somehow been lost in e-commerce tech world of today. We purchase products from most major laboratories and distributors in US thus we are able to provide our customers a wide variety of products and lines. Try us, you won't be disappointed.
All Vet Supply (allvetsupply.com) has 1,990 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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JB
Good customer service, but had to call 3X cause they had the fax # of the vet wrong, twice.
Ampb602
They processed my transaction first and then called me to tell me they didn't have the product I ordered. Then they tried to get me to switch to a comparable product that cost a lot more. If they were out of stock, they shouldn't let me order it in the first place and should not have processed the transaction. It took three days for a refund.
Response from All Vet SupplyFeb 8, 2016
The product that was ordered was out of stock as this is an item that is coming in and out of backorder. All orders are automatically charged at the time of placement in order to speed up processing. The customer was notified right away that the product was not available and offered a replacement. He declined so the order was cancelled and was issued a full refund within 3 days. Cancelled orders are issued refunds within 7 business days. This one was done in 3. While we do apologize for not having the product in stock, we feel that under the circumstances we did everything we could to help this customer.
Debbie S ..
Great customer service and fast shipping . Azodyl comes quickly and cold and good price for shipping it that way . Found it is best to call though as my order did not go through on the website for some reason , not sure what happened there .
Customer
I have had nothing but great service orders are sent out quickly and i will continue to place orders.
CodezorzAl
OK =) All fine
Robin
My Sammy spent a week with her tail down, looking sad and droopy. I bought the shirt and was truly amazed at how incredibly fast it arrived. I like the shirt, while it holds her snugly, it is not constricting and she can move very easily. A few hours after putting the shirt on her, she started feeling better. Thank you. I may buy one for my rampaging cat.
Vi H.
Package arrived timely but was wrapped in layers of bubble wraps and was very difficult to remove the protective wrapping. Also, I've ordered similar products from another company, which sends the package in a box lined with styrofoam and a coolant pack to keep the product from overheating during transport. This was not properly protected from heat. Otherwise, I would have rated it a five star.
Danielle M.
Items you need at reasonable prices; arriving quickly without the outrageous shipping fees.