Rebecca
They offered a product for sale on …
They offered a product for sale on their website but sent me a different product, later claiming it was the same as I had ordered, when manifestly it was not. No fewer than three times, I asked why their website carried the item even though they did not. Not once was I given an answer. Did they think I was stupid enough to accept a product that I did not irder? Hedges into "bait and switch" territory, I think.
Response from All Vet SupplyMay 19, 2017
While always try and update our website photos, from time to time, we leave an old picture up. This was apparently the case with your order. The product pictured was an old version of the item being sold. We have thousands of happy customers and assure you that we would never try to "bait and switch" anyone. That is just not good business. After following up with the sales reps, you were offered a full refund and sent a pre-paid label in order to return the product. We do apologize for the inconvenience.