All Vet Supply Reviews | Read Customer Reviews of allvetsupply.com

All Vet Supply Reviews | Read Customer Reviews of allvetsupply.com

All Vet Supply reviews

1,990 approved reviews, newest moderated first

Laura
Jul 24, 2017
I ordered a supplement for my horse …
I ordered a supplement for my horse that was very needed. I ordered at the end of the day Friday and paid for 2 day shipping hoping I would get it by Tuesday due to the weekend. I didn't receive my order until Thursday afternoon which was frustrating. Also, for some reason all my information had gotten messed up. I received very kind email asking for the information but it was all correct on my copy of the order. Grateful for the product but the ordering process was a bit complicated.
Response from All Vet SupplyJul 24, 2017
In order to protect our customers and ourselves from credit card fraud, we place on hold any order in which the billing address of the credit card shows a mismatch. We then try and verify the information through various means including calling and emailing the customer. Your order was placed on a Friday after our business hours so via 2nd day, the earliest you would receive it would be Wednesday, as Monday would be the shipping day. The one day delay was for the verification. This is all listed in the "Shipping Information" page of our website. If you would like to see the mismatch error we received, please let us know and we would be happy to email it to you.
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Brenda
Jul 24, 2017
shipping could have been quicker
shipping could have been quicker
Response from All Vet SupplyJul 24, 2017
Your order was placed on July 11th and was delivered on July 14th according to the tracking information. The transit time was only 3 days. That is the speed of the shipping method you chose. USPS Priority's speed is 1-3 days. If you needed it any quicker, we do offer 2nd day and next day services.
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andrea
Jul 23, 2017
Very nice professional and helpful …
Very nice professional and helpful staff!!! Maria specially help me with my online order and went the extra mile giving me an exceptional service!
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James
Jul 20, 2017
All good will continue to use this …
All good will continue to use this company. Thank you.
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Susana
Jul 20, 2017
Miss
Very convenient and timely delivery, Thanks
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Jay
Jul 17, 2017
Ordering was simple and easy
Ordering was simple and easy. Payment through PayPal. Shipped and arrived on time with the correct supplies.
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Micheal, T.
Jul 15, 2017
Pet supplies, probiotics
Pet supplies shipped on time and arrived as advertised. Will use them in the future. Very satisfied
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Kate
Jul 12, 2017
Terrible customer service!
Ordered a product on July 1, 2017 because they had the lowest price. Noticed that the cost was not deducted from my checking account after July 4th holidays so checked status and order was being processed. No action after that. Was calling today (July 12, 2017) to find out where product was and when I checked the status the order had been cancelled. Have no reason why and was never contacted by AllVet. Won't be ordering anything from them again! (Trust pilot says this is my second review but I don't live in the UK and have never reviewed anything before!) RESPONSE TO REPLY FROM ALLVET: The address and email address on my order were correct. There was no correspondence or phone calls from this company.
Response from All Vet SupplyJul 13, 2017
Your order was cancelled because the billing address given did not match the actual billing address of the credit card being used. It is our policy that any order which has a mismatch on the credit card billing address has to be confirmed with the customer. Our team contacted you several times both via email and over the phone. Several voicemail messages were left. Please check your spam box as sometimes emails go there. Since we did not hear back from you, we cancelled the order and you were never charged. We do this in order to protect ourselves and our customers from credit card fraud. We are open Monday -Friday from 9am to 5pm est. and would have happily answered your question or concern and verified the credit card information if you would have called us earlier.
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