All Vet SupplyReviews of allvetsupply.com

Response from All Vet SupplyNov 2, 2023

Your order did not contain the numeric part of the address so it could not be shipped. We sent you two emails requesting the information, one on Sept. 27 and another one on Oct 23. Although you state that you responded, we have never received any email from you. We checked all of our email files including spam/junk folders and do not see anything from you. Please, call our office at 877-425-5838 and provide the address information and we will be happy to ship the order out.

Response from All Vet SupplyOct 17, 2023

While we understand your frustration, we request this information when both the address and phone number entered do not match in the database search. We get several fraudulent orders weekly and they are caught because we perform these security measures. This is the only way we can stop fraud. We do understand that lots of people ship to different addresses and we process most of these without any issues but when nothing matches in our searches, we request this information. This protects us as well as our customers. As for Amazon, they dont really care since most of the time it is the sellers on their platform that actually lose when there is fraud. Our policies are stated on our website and we do communicate with customers when there is an issue. The customer always has the right to cancel if they do not wish to provide the requested information or can use another payment method such as Paypal.

Response from All Vet SupplyOct 13, 2023

This order should have shipped on 10-2 according to our shipping and process time scheduel. However, due to a stock issue, it was delayed an extra 2 days. While we try and ship as soon as possible, sometimes there are delays. We would love to offer free Next day shipping but if we did, we could not offer the low prices that we do.