AllurezReviews of allurez.com

Return policy is a lie! I bought a very expensive ring - it it only showed up after I filed a dispute for it not showing up. I tried to get a return authorization for weeks and weeks - they either ignore your emails for days and days or won't issue a refund. After hours of my life fighting with them they give me an RMA number. It cost me $300 to mail it back to them and of course I hear nothing. After several emails they say they can't refund my money because the product appears to have been worn. I swear on my life it never left the box or my safe and has never been on a finger. So now they have the ring and my money and refuse to refund me the money. I cannot express the frustration, stress and time wasted being cheated by this company. BTW: their return policy states "If for any reason you are not satisfied with your purchase, you may return" - All Lies! UPDATE 2021-05-18: They posted here that they provided me a full refund. They lie more! The have not issued a single penny as a refund and they continue to lie to American Express about my dispute - sending them half the UPS tracking when the whole thing shows they still have the ring and my money! NEVER EVER buy from them - just look at the other bad reviews. We all had the same experience when all the good reviews are clearly paid for. UPDATE 2021-05-21: I contacted them to find out why they lied to you and their response was the response was "mistake on my end". Yet it is still there - if it was a mistake why not remove it? Do you really think they mistakenly found my review and posted such a thorough explanation of sending me a refund when they have NOT and have NO intentions of doing so? Don't be fooled by their constant lies, just read the other negative reviews - those are real people like me. UPDATE 2021-05-25 - They told me yesterday they would remove their response which states they gave me a refund when they said they will not. Instead of removing their response - they are trying to get my review removed from TrustPilot. Wow!

This has been the worst jewelry purchase experience of my life. Everything advertised on the website is a lie. I paid in full my purchase on July 15th, 2020. I asked, as per the website, that I needed the piece by August 1st. I am sitting here on August 23rd, and I still don't have the ring. Was told on August 13th, it wouldn't be another week, only a couple more days. How is it now 10 days later still no ring? Their service is nothing but a lie. They can't even overnight with Saturday delivery correctly. They chose the carrier with the worst reputation for on time deliveries(UPS). I wasted all day Saturday waiting for a delivery that didn't come. I wish I could go back in time and never order from this fraud of a company. Now that the order has been delivered, they sent the wrong size ring and are ignoring all attempts to communicate and correct the issue We sent the ring back for correction and specifically asked for a new band because reputable jewlers will not resize more that 2 sizes. All they did was cut and weld the ring back together. Now 1 accent stone is missing and another is loose. We had the ring less than 6 hours in our possession and they refuse to refund our money for the band. I was also promised a watch on 3 separate occasions and nothing was provided. This place is a sham and nothing but fraudulent promises. Never waste your money with Allurez 5.6.21. Just received a reply over a year later. No watch was ever sent and I stand by my initial review. Run. They did all they could to try and erase my review back then 9/8/26 Still never sent a watch and they now have the audacity to try and get me to rescind my review. I still stand by my review and warning

I ordered a ring a month and a half before I needed it. I told them my deadline and said that if they could not meet it, to cancel the order. I was repeatedly told that it would ship in time - first two weeks early (they said it was ready and ready to ship), then one week early. Now my deadline has come and gone and no ring. The customer service department here should feel ashamed of themselves. No one has any idea what is gong on within this company. I am beyond disappointed and upset and no one has done the first thing to help me. Still no ring.

Bad customer service. Unresponsive, uncomprehending, slow.

This started off ok, then went bad really quick! This company has the WORST customer service for a company that is taking a considerable amount of money from you! Domino's which is at max a $100 dollars shows you where they are in the process! But for some reason their "crafters" and customer service reps don't communicate! I waited a month for the ring. I was told I could expect it to be shipped 12/19/19 - 12/23/19 .... So that was nice because I could give it to her on Christmas... nope no ring. So I called and was assured by (Not allowed to name because Allurez is trying to take my post down, customer service rep) that I would have it for New Years. She even said she needed to check and call me back. On the 2nd of Jan 2020 (still no ring) I called and said I was going to cancel. She said that I couldn’t do that??? So I said fine, I’ll have my CC company reverse the charges!! Miraculously, she put me on hold and when she came back, she informed me the ring was ready and would be delivered the next day! But they had one last disappointment for me. The ring does not fit! It was sized WRONG!! How embarrassing! These people don't care about customer service. They don't set reasonable expectations and lie when they don't live up to them. I would give them 0 stars if possible. Their reps are nice but they pitch "its hand crafted" wayyyyy to much! I could of had a new car "crafted" in the time it took them! It literally takes 6 weeks to order a car from factory. Why does a ring take 4-5 weeks? Crafters taking to long? To much business? HIRE more crafters! Fix this problem. Even though it's the wrong size. The ring is very pretty. This company needs a lot of work! I suggest you take to heart the bad reviews before you order. There is a high chance you will encounter one of the same problems! Update 3/16/20: I have since been continually harassed instead of them trying to remedy this issue. I’m updating this post because Allurez has challenged that I am a customer, my order and my identity? They can take over 5k from me but now they don’t know who I am? I have since had the ring resized and it was a size 7, not 6.5 as I ordered. Which wouldn’t have mattered because she is actually a size 5. Their sizing is not true, even if they do get the order right! This is now costing me additional valuable time! Please don’t do business with these people, you are enabling a horrible business to just continue their practices!

DO NOT order from this company. I purchased an 800$ diamond necklace for my fiancé’s birthday. The confirmation email said processing would take 5-7 business days. After a three days I chatted with an agent and they said the jewelry was still being crafted. Three days later I did the same and it was still being crafted. Still no shipping confirmation email. After 10 days I went on their site and chatted with an “agent” again. Now they tell me their policy is 5-10 days. Not the 5-7 their site and purchase confirmation email says. I still have emails to confirm all this. I ordered the necklace based off what their site says. Now I look like the a$$hole that forgot my girls birthday. Even if they ship it today on day 11 it will have taken 2 WEEKS by the time I get it! I still have no idea on the quality of the jewelry cause it hasn’t showed up. When I suggested they change their website shipping policy while chatting with an agent they just stopped talking to me. I hope to god the necklace actually shows up. This company is terrible, horrible service. Nothing is premade on their site I guess and apparently it takes two weeks to make whatever you order. But they won’t tell you that till it’s already too late. I will NEVER order from them again. Go else where!!!!!

Edited to take out names. Allurez is trying to get all my reviews taken down for technicalities like using names. I wanted to change my order to a more expensive item and they would not give me a breakdown of the price difference. I had another number and instead of telling me how they got their number, they just said mine was wrong. During the process of switching I told the male associate I wanted to cancel and reorder that evening. They have a 24 hour cancellation period not listed on their website! He was very pushy and insisted I just switch it instead of cancelling and reordering. They're very difficult to get ahold of and slow to respond to emails. It's very clear between all the long holds and no returned communication, that I was not a priority. I was told someone would call me back in 1-2 hours and no one did. I called them and was on a 15 min hold, when the male associate came on he told me they'd call me in 1-2 business days because they were just too busy. They then said someone would call me back at the end of business day. I confirmed when they closed and called them 15 minutes prior because again, no one had called me. The female associate promised someone would call me shortly and she did deliver on the promise. When we discussed the issue, she said I didn't understand the math and she could see why. At this point I just wanted the order cancelled. There was pushback from them, but I kept insisting and they issued a refund quickly. I will pay more to get this done elsewhere.

DO NOT PURCHASE ANYTHING FROM ALLUREZ! YOU HAVE BEEN FOREWARNED, SO PROCEED AT YOUR OWN RISK! If I could give them zero stars, God is my witness I would. Not only is this company's customer service horrible, but the quality of their jewelry is downright deplorable. Representatives are not to be trusted. They will lie to you in a split second just to sucker you out of a sale. I used Affirm to pay for a $1667 ring which included a $99 appraisal that I HAVE NOT RECEIVED. You cannot insure jewelry without a proper appraisal. I emailed Allurez on 01/17/19 but have yet to receive a response from anyone. My jewelry also did not come with a real certificate of authenticity for the gems used to create it. The ring has basically been sitting in the jewelry box since I received it on 01/16/19 and a few days ago I noticed very apparent discoloration to the prongs holding the center stone. This discoloration seems to worsen daily, and I haven't even worn the piece of crap! The band on the ring, which is supposed to have 24 diamonds extending halfway around it, barely has any sparkle to it.... even when in direct sunlight. The center stone is no better and basically looks like decorative glass. I am demanding a full refund for the purchase of this item as the jewelry is of EXTREMELY POOR QUALITY for the price paid, and I did not get everything that I paid for. I'm also reporting them to the Better Business Bureau and to Affirm because I will not be paying for this jewelry. It will be returned.