AllurezReviews of allurez.com

Highly unprofessional, blatant lies and disregard for customer service. Flat out refusal to take further calls, return calls and emails, and empty promises of the non existent manager or owner that never called. As stated by another consumer, once an issue arises, customer service is abysmal. It’s hard to believe since being married just under two years , my ring has spent more time in New York than on my finger in Texas. It has been sent in for repair for lost stones and defective prongs 4 times. The most recent time in December they were to replace the defective wedding band. After receiving what what was supposed to be a new wedding band to replace the clearly defective one, less than a week later, same issue. Another lost stone. And surprise surprise the wedding band was never replaced. Another lie. It was the same one. After the last time my husband and I just simply asked for money back. We were actually told that because this issue is past the 30 day mark that they refused to refund our money. When in fact quick, this issue has been going on less than a month of our wedding so in essence we were married and inside of the month my ring was already being serviced in New York. There’s a paper trail a mile and a half long proving that there was an issue with this wedding band from day one and they refused to acknowledge that. This is simply bad business. Judging from the previous reviews, the way they handle things is not an isolated incident. You would think one would receive a little better quality and service after spending 5k-7k. It is unclear to me why this situation has been handled so poorly on their end. We have been extremely patient and nice. I am a BSN nursing student who is extremely busy. The last thing I wanted to do was to have to take time to write a negative review. However, I found that it was warranted. I found it unbelievable that they actually tried to blame me for the rings poor quality and defects. In fact, I would always take my bridal set off when washing dishes, bathing, etc. For clinicals , I wear a silicone band. I am now left with an engagement ring and a defective wedding band with a missing stone for the 5th time and defective prongs. Buyer beware. Spend your money elsewhere.

After putting in an initial order for the peice concerned I contacted Allurez to see if it was possible to customise my order to which they responded yes. Great, I thought, and will we have enough time to get it to the uk for Christmas?... Next thing I new it had been sent! No further communication regarding the customisation until it was to late. The gift did get here in time for Christmas but not only is the chain attached far to big for the wrist intended it wasn't a unique gift as I had hoped and was sent Without confirmation of approval. Tried to contact customer Allurez customer services on many occasions to discuss but to no avail. All this aside we decided to adjust the piece here in the uk only to receive a £90 import tax and legal action from Fed Ex some 2 months later! Again tried to contact Allurez customer service to discuss but have only had a lot of disjointed replies assuring me that I'd be contacted soon and wasn't. Can't believe the lack in customer care this company has failed to provide. We are now stuck with a bracelet that doesn't fit, wasn't finished to my request and cost $150 more than advertised. Such a disappointment! UK BUYERS BE WARNED!

I wouldn't have ordered from Allurez if I knew then what I know now. I purchased a beautiful bracelet, in July-20, as a present to my daughter for her graduation. The order did arrive in time for the celebration, but it was broken. Since I was not at the celebration or in the same state I had the bracelet shipped to me where I had it inspected by my local jeweler. They said that it broke because they used an inferior gold that is not as reliable. However I had no choice, I sent it back to Allurez, but they would not reimburse me for the shipping to my home from the celebration, insurance was over $100.00. After, 6 weeks the bracelet shipped, but they shipped it to the wrong shipping address, they shipped it to the original address not mine which I confirmed they would ship it to. When the package was opened, the bracelet was missing a diamond, shipped it back to Allurez. After another + month Allurez shipped the bracelet again, this time to my street address, but in the wrong city. I finally got the bracelet 6 months after I originally ordered it. I no longer wanted the bracelet, but per Allurez I only had 30 days from the original purchase delivery date to return the bracelet. I have not had this bracelet for a total of 30 days in the last 6 months, but that did not matter to Allurez. While I think the bracelet looks beautiful, my daughter is afraid to wear it for fear that it will break. So if you like to just look at your jewelry and not wear it, by all means purchase from Allurez. However if you ever would like to wear for jewelry, buy if from someone else. Rob C. (Phoenix, AZ)

Absolutely horrendous company. Worst customer service experience of my life. I ordered an engagement ring on December 1st. I specifically asked that if the ring could not be guaranteed to arrive by Christmas that I would like to cancel my order immediately. I contacted customer service and was repeatedly assured that it would arrive on time. I checked in weekly and was continually lied to by their customer service team. When it got closer to Christmas I had to go out and buy another ring. I attempted to cancel my order and just get a refund as THEY HAD NOT EVEN STARTED CRAFTING MY RING. They told me they would speak with someone in management and get back to me. They also assured me that if the ring was not able to be returned, I would receive it by new years at the latest. 4 days later I hadn't heard anything so I called. I was told that there was no inquiry about a refund for my order. I asked if I could begin the refund process. They told me they would have to speak with a manager and get back to me. A week later I had no reply. I called and asked to speak to a manager myself. I was told they would call me within 24 hours. 1 week later I had no replies. The ring finally arrived on January 7th. I attempted to contact them again in order to return the ring and got no response. Customer service is abysmal, and I am out a lot of money due to their inability to communicate with their customers.

One of the worst customer service experiences for me. Allurez could not deliver on the time they promised and then told me they can't cancel the order as it is against their policy. I got the bracelet one week late and the clasp of the bracelet won't work and the quality was bad. The customer service will not give me the RMA number and kept arguing with me to keep it instead of returning it. I had to go through Paypal to get my money back. I lost the shipping cost of about $50 because of their policy. I will not recommend this company even to my enemies.

Update: As many others have experienced, the company tried to cancel my review. Too bad, now you have proof that this is a verified review! Read the reviews folks. If so many of us have experienced the same deliberately poor customer service, the same shoddy quality of workmanship, and the same run around, then you are being foolish to take your chances with this company. The internet is full of reputable alternatives. Shop elsewhere!! --- I ordered two rings from Allurez. The rings arrived and looked nothing like the website photo. They were made with shoddy workmanship. When I tried returning the rings for a refund (as stated on their website), I was given a rude run around by phone and email. Finally, after resorting to threats of writing poor reviews (here I am!!), I was issued the refund. Shop anywhere but here!

I Made a purchase on October 11, 2020 after spending a great deal of time locating the right gift. The purchase was for a pendent necklace containing a canary diamond accented by smaller regular diamonds. The listing was very clear as was the price and the quality of the diamonds SI1/SI2. Then item was showing the original and reduced price which was a significant savings. I researched the company a little then made made the purchase. The company took my money with no issues at that time. I messaged the company to inquire about shipping as I have an Anniversary on the 23rd. On October 13 the company responded only to tell me the item I purchased was listed wrong and asked me to pay a significant amount more. I refused to pay more and asked the company to honor the price as they already had taken my money. The company offered to replace the center canary diamond with a sapphire for my troubles advising its typically more than I paid. Shopping around this appears not to be accurate. This whole experience was awful and makes me suspicious as to this being a bait and hook tactic type business. Update: Allurez refunded the money I paid and advised it was an honest mistake.

I wouldn’t even give them one star. Ordered two wedding bands from them to U.K. The male band had a polished design and came faulty. After over 20 emails they finally agreed to send it back at our cost initially to be refunded on arrival. No refunds given to date. Ring came back to us with a different fault (I assume where they tried to polish out the other). Tired calling and never answer, been hung up on, put on hold for over 45 mins, promised a call back, managers always in meetings and none of the customer service reps can deal with complaints or authorise anything. Been told we can’t get any money due to it being passed the date, despite it all being their fault and them not responding. Spoken with Ashley, Rojan, Rachel and Joseline and all have been a waste of time. To date we have over 40 emails and 40 calls with no answer! We are now out of pocket and have a faulty ring! AVOID this company. They are just bloody awful. Such poor customer service. I would imagine the positive reviews have been written by them!