AllurezReviews of allurez.com

Horrible service. I order a bracelet for my wife for Christmas. I didn’t recieve any information. I called and got hung up on by the rep. I was told my item was sold out, which doesn’t reflect on the website. I emailed only to be told with each reply: “my item was in and wil be shipped early next week”. I have yet to recieve any information about shipping or any updates. I looked up their address, they are not registered at the address on their website. I’m currently making a claim with my credit card for fraud, the bracelet was costly enough for me to get a lawyer and seek refund and damages. STAY AWAY FROM THIS FRAUD COMPANY.

Horrible customer service. No one is ever available and the representatives always offer a call back or an email which doesn't happen. Every issue is "sent to the back office". Wedding band was late even though they were very well aware of the date it needed to be received by. I had called many times expressing the urgency. Took a month to receive it. We ended up having to purchase another ring from another jeweler. Return process took over a month. After persistent calls they finally emailed me return instructions. They also require signature and insurance on the package so it was almost $100 just to return my item. They still have not issued the refund. It has been a month since they received it. More broken promises again today stating I will get a call back or an email. Highly urge people to steer clear of this company.

The graduation gift was eight weeks late being delivered. Appears to be smaller than the example in the picture. Did not monogram the simple message “with love”. This company is not worth the money or the time waiting for their substandard product.

I have nothing but bad experiences with this company. First they apparently forgot my order for months. Theyn they sent it and it was not up to the standard I was expecting. Their return policy states that an item can be returned for any reason if you request a return authorization code within a certain time window. They state that they will not accept returns unless you have received a return authorization code. I requested the return authorization code and received no response from the company. I would recommend against purchasing from this company, their return policy is suspect, and I would question their ethics in general.

Said it would ship out in 1-7 business days. Took a month. Couldn’t get answers from the call center. I was 99% sure I got scammed. The diamonds don’t look like the advertised picture.

I ordered (and paid for) a wedding band, which the site indicated was readily available. After not hearing anything from them for several days, they informed me that band wasn't available at that time, and offered me a replacement, which wasn't suitable. I told them that I wanted to cancel the order, if they couldn't fill it within a reasonable timeframe. They ultimately sent me a USPS tracking number and said the ring would go out the next day, but USPS indicated they have still not received the ring. I sent them two emails demanding they cancel the order and refund my money, but they didn't respond to either. I filed a complaint with both the BBB and through PayPal (how I paid for it). Finally, apparently as a result of my complaints (and a full month after I placed the order), they told me that USPS had lost the order, but they could replace it. I told them, again, that I wanted to cancel the order and get refunded. They informed he that had processed the refund, which is now reflected in my PayPal account. This company's behavior throughout this process was, at a minimum, terribly poor customer service (due to unresponsiveness, failure to identify/investigate the USPS issue, etc.) and boardline uthetical. The fact that they eventually refunded my money in no way changes my opinion of them, for all the reasons I've indicated.

DO NOT DO BUSINESS WITH ALLUREZ! They lie about their products and shipping, their customer service is a joke, they do not return calls/emails/chats, and they will steal your money! Read this review and others on this site about shoddy quality and business practices. I ordered a diamond and opal bracelet for my wedding anniversary from Allurez.com in July 2023. According to the order, it would ship in 2-5 days and I would receive it in plenty of time for our anniversary a few weeks later. The claimed carat weight of the opals was 13.2ct. I asked if this was accurate since they also said they were 6x4mm opals, which they also sell on their site separately and weigh about 0.25ct each. They assured me it would be close to the stated 13.2ct, but doing simple math it adds up to around 5.5ct. I decided to take their word thinking maybe there was some extra thickness or something and it would be documented when I received the item (more on this later). 10 days go by and nothing on shipping. I inquired and they told me they were still working on it. Another week goes by, and they claim they were going to have it overnighted that day, but that was a lie. Another week went by and I asked to cancel it since my anniversary had passed. They then informed me that I could not cancel it since their policy only allows cancellation within the first 24 hours after ordering. I informed them I would return the item immediately upon receiving it since they missed the date. I received the item a full month after ordering. There was no documentation included with the item at all. The opals were standard 6x4mm and thus the opals were well under (less than half) the claimed weight. I opened the box, took a picture, closed the box and that was it and immediately requested an RMA from Allurez. I shipped it back in the original packaging exactly per the instructions. They then claimed the item showed signs of wear and was not sent back in original packaging and thus not eligible for return. This of course is yet another lie used by them to try to shirk their return policy. They have been unreachable since August on any attempt to get a refund or even discuss the issue. As of late November 2023, they still have over $6000 of my money AND they have the item. These people are thieves plain and simple. I’ve purchased from other reputable jewelers such as Anjolee, Blue Nile, Siag, James Allen, and others, ALL have included documentation and provided me with a quality product that was accurately represented and shipped within the stated timelines. In some cases, I have returned items and easily received a refund without any hassle. This is by far the worst retail experience I have ever had. Do yourself a favor and take your money to any number of other jewelers who will give you better quality products and treat you decently. I have cases open with BBB and my credit card company to try to get my money back. Save yourself the hassle and take your money elsewhere! UPDATE Feb 22, 2024 - after a lot of hassle, we did accept an exchange for a different item. However, we had the item checked by a local jeweler and the diamond clarity was not S1-S2 as claimed but I2. At this point, my wife is ok with the item, and after 7 months of frustration I’m forever done with Allurez.

Bad service. I ordered an engagement ring set. After ordering, i tried to contact them to make a particular change about my order. Eventually after getting through to them (after long wait times on the phone), i let them know of the change. I made another call after a few days to confirm that my change was going to be implemented. The person i spoke to mentioned already seeing a note regarding the change and promised to leave another note. After i got the rings about 2 weeks later, the request hadn't been honored. I tried to contact them and couldn't reach them. I left a message asking to get called back but nothing.