AllurezReviews of allurez.com

I contacted Allurez to cancel my order (not a custom piece) which was placed on 1/12/19. My order has not yet been shipped. I was told they are unable to cancel because their cancellation policy is 24 hours after ordering. I find this very disappointing since my order has not yet shipped. The customer service representative was very argumentative even though he assured me that I could request a return once I received the order. Now mind you, I am responsible for the return cost and insurance which would be avoided if allowed to cancel. I hope that once I receive the ring it is not as disappointing as their cancellation policy (which makes no sense) or their customer service. ***Update***Received the ring today in a beautiful box. Disappointed in the ring. Stones are smaller than I thought. ***Update*** On 2/5/19 I received an email from Allurez offering a $50 store credit to “make things right”. I declined. The store credit is not only insulting but worthless to me since I will not be making any future purchases with them.

There Jewlery is nice. BUT! Customer service not so much. I placed a simple pendant initial necklace order 2 weeks before needed, and before I paid I made sure it would be here on time. It said By October 3rd it would ship. On that day I simply emailed customer service explaining that I was under the impression it would be here in time for the 6th because it said free 2 day shipping. No email back, no call, and still no tracking #. So On October 4th I decided to call and talk to customer service that way notes could be added to my order that it was suppose to be here by the 6th. Keep in mind I ordered this for my boss, who was suppose to give this to his bride on the 6th which was the wedding day. So the lady I spoke to told me she completely understood and would over night it at there cost. Made me feel a little better so I eased up Until.... October 5th I call back again trying to get a tracing number. And the lady tells me it hasn't been shipped out yet? WHAT? Again I explain to her It had to be here on the 6th and it was suppose to have been over knighted yesterday when I spoke to the other lady... And again she says yes though it hasn't been sent out it will be overnighted and be here Saturday... Which is the wedding day. So in my head? Ok breathe. Doesn't matter as long as it is here Saturday it can still be given to her... So I wait for the mail lady, and she has nothing for me... I finally get tracking munber… It will be here Monday? HAD IT OF BEEN OVER NIGHTED ON THE FIRST TIME I EXPRESSED THE DEADLINE IT WOULD HAVE BEEN HERE. Im so mad at this company, just another one to tell you whatever you want to hear to keep an order from being canceled! Guess what Allurez? Jewlery is ONLY as special as the occasion it was made for! Now He wont even be able to give it to her for 2 weeks because they left for there honeymoon. Never again will I order from them for him, and I do all of his jewelry purchases. I will stick to ordering from Shane Co. They had a customized $8000 ring in my hand in a week. And Allurez cant even have a simple $550 initial pendant necklace in over two weeks? With no customizing?

Update as of 4/17/2015: After we posted this review, the company resumed communication with us and worked with us to reach an acceptable resolution. ---------------------------------------------------------------------------- Be an informed customer when buying diamonds from this company. We chose a custom wedding band with yellow and white diamonds. They promised to send with appraisal report but we never received the report. We eventually went to get it appraised (at a lab, not at another jeweler), it turned out the yellow diamonds were color-treated, not natural canary diamonds. We would have been OK with this IF Allurez was honest about this in the product description, but that was not the case. If you are considering buying anything with yellow diamonds, either get it in writing from them that it is natural/not color treated or understand that what you are getting from them could be color-treated. Just be informed when you buy. And go get it appraised by an independent lab. We contacted them but got the run around (but they were not rude on the phone, that much is true). We then opened a case with BBB and they are still giving us and BBB the run around (it is an on-going case, they told BBB they would love to resolve the issue with us but they have in fact ignored us for over a month). Essentially, the business told us that it would only work with us to resolve it IF we DELETE the BBB case altogether so no one can see it. We said we would close the case, not Delete it, and they ignored us since.