JML
Skeptical Customer
We ordered my engagement ring and were told due to Covid it may take a little longer to fulfill our order but it only took a few weeks. I had an issue with my ring, or I thought I did. I'm no geologist but thought there was a crack in my center stone. I contacted customer service, Tzetvanka and Rojan returned my email promptly. We went back and forth regarding my concerns and they wanted to help make sure I was completely satisfied. Even though there turned out to be nothing wrong with the stone after all, we originally went with a lab and decided to go with a natural stone instead. While they had it back to resize (our error again in ordering), they made the exchange with no hassle or extra charge other than the price difference for stones. Upon return it did not include the paperwork and appraisal as promised, which I have since received. Having seen other reviews I got nervous my fiance may not have gotten what he paid for. I'm not too trusting about purchasing over the internet but couldn't find what we were looking for locally, we took a chance with Allurez. We took it to be appraised by a 3rd party GIA certified appraiser and learned we actually received an excellent deal for the price we paid. My doubts in internet purchases probably made me come across as a difficult customer, but my ring came out beautiful and I couldn't be more pleased with both the product and customer service we received.



